MICHAEL DINGMAN
Charlotte,NC
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
17
17
years of professional experience
Work History
National Director of Operations
The Halal Shack
Albany, NY
01.2022 - 05.2024
- Provided oversight of daily operations activities to ensure compliance with established standards and regulations.
- Oversaw all aspects of the budgeting process including development, implementation, monitoring and reporting.
- Directed staff recruitment, selection and training processes to ensure quality personnel are hired across all departments.
- Collaborated with external vendors to develop new products and services or enhance existing ones.
- Established key relationships with third party providers for services such as shipping, warehousing and logistics.
- Worked with management team to develop operational goals aligned with business strategy.
Director of Operations
CoreLife Eatery
Albany, NY
07.2018 - 01.2022
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Managed day-to-day operations of a large staff in multiple departments.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Developed training programs for new employees as well as existing staff members.
- Oversaw the implementation of new technology solutions designed to streamline processes.
Director of Enrollment & Eligibility
MAXIMUS
Albany, NY
10.2016 - 07.2018
- Responsible for the strategic and tactical operation of all document processing for the Marketplace, including Appeals, to meet and exceed client and organizational expectations
- Collaborates with internal and external leadership teams on Project specific directives
- Ensures that MAXIMUS is in compliance with all applicable requirements of the contract, state, and federal regulations, and the terms and conditions of the RFP and proposal as related to Enrollment and Eligibility functions
- Maintains department/project objectives
- Collaborates with Management and Supervisory staff to address issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
Director of Operations
Dunkin Donuts, Cafua Management Company
Albany, Poughkeepsie, NY
07.2013 - 10.2016
- Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning
- Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions
- Play a significant role in long-term planning, including an initiative geared toward operational excellence
- Oversee overall financial management, planning, systems and controllables
- Management of company budget in coordination with the C00 and CFO
- Development of individual district budgets
- Invoicing to funding sources, including calculation of completed units of service
- Payroll management, including tabulation of accrued employee benefits
- Organization of fiscal documents
- Regular meetings with VP of Operations around fiscal planning
- Maintains standards and expectations in food quality, guest service, food safety, store cleanliness, and financial performance in Dunkin' Donuts restaurants
- Builds an effective team of employees through recruiting, training and development with meaningful, timely performance feedback
- Manage and exceed the financial targets for YOY Sales, Production, Food Cost and Profitability.
Multi-Unit Manager
Dunkin Donuts, Cafua Management
Albany, NY
02.2009 - 07.2013
- Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning
- Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions
- Play a significant role in long-term planning, including an initiative geared toward operational excellence
- Oversee overall financial management, planning, systems and controllables
- Management of company budget in coordination the Director of operations
- Development of individual store and district budgets
- Regular meetings with the Director of Operations around fiscal planning
- Maintains standards and expectations in food quality, guest service, food safety, store cleanliness, and financial performance in Dunkin' Donuts restaurants
- Build an effective team of employees through recruiting, training and development with meaningful, timely performance feedback
- Manage and exceed the financial targets for YOY Sales, Production, Food Cost and Profitability.
Multi-Unit Manager
Dunkin Donuts, Hoosick LLC
Troy, Albany, NY
01.2007 - 02.2009
- Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning
- Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions
- Play a significant role in long-term planning, including an initiative geared toward operational excellence
- Oversee overall financial management, planning, systems and controllables
- Management of company budget in coordination the Director of operations
- Development of individual store and district budgets
- Regular meetings with the Director of Operations around fiscal planning
- Maintains standards and expectations in food quality, guest service, food safety, store cleanliness, and financial performance in Dunkin' Donuts restaurants
- Build an effective team of employees through recruiting, training and development with meaningful, timely performance feedback
- Manage and exceed the financial targets for YOY Sales, Production, Food Cost and Profitability.
Education
B.D - Business Management
Fulton Montgomery Community College
Skills
- Operational Excellence
- Performance Analysis
- Operational Efficiency
- KPI Tracking
- Financial Oversight
- Inventory Management
- Budget Development
- Adaptability and Flexibility
- Teamwork and Collaboration
- Multimillion-dollar P&L Management
References
References available upon request.
Timeline
National Director of Operations
The Halal Shack
01.2022 - 05.2024
Director of Operations
CoreLife Eatery
07.2018 - 01.2022
Director of Enrollment & Eligibility
MAXIMUS
10.2016 - 07.2018
Director of Operations
Dunkin Donuts, Cafua Management Company
07.2013 - 10.2016
Multi-Unit Manager
Dunkin Donuts, Cafua Management
02.2009 - 07.2013
Multi-Unit Manager
Dunkin Donuts, Hoosick LLC
01.2007 - 02.2009
B.D - Business Management
Fulton Montgomery Community College
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