Michael DiTella
Scottsdale,AZ
Summary
Dedicated and skilled Service Advisor with expertise in handling customer inquiries, offering precise advice, and ensuring customer satisfaction. Proficient in communication and adept at problem-solving to deliver exceptional service to clients.
Overview
16
16
years of professional experience
Work History
Service Advisor
Camelback Hyundai Kia
11.2023 - Current
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Knowledge of CDK Global DMS and XTime
Service Advisor
Sundevil Auto
11.2022 - 11.2023
- Maintained high customer satisfaction standards to meet or exceed targets.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
Ramp Agent
Southwest Airlines
01.2018 - 11.2022
Customer Service Manager
Danny's Tranmission & Total Car Care
08.2009 - 01.2018
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Education
High School Diploma -
Rocky Mountain Academy
06.1996
Skills
- Strong telephone and computer skills
- Customer Service Management
- Employee Management
- Ability to Work Unsupervised
- Time Management
- Ability to Manage Difficult or Agitated Individuals
- Vehicle assessment
- Bill preparation
- Warranty claims process management
- Customer service
- Service scheduling
- Customer relationship management
Timeline
Service Advisor
Camelback Hyundai Kia
11.2023 - Current
Service Advisor
Sundevil Auto
11.2022 - 11.2023
Ramp Agent
Southwest Airlines
01.2018 - 11.2022
Customer Service Manager
Danny's Tranmission & Total Car Care
08.2009 - 01.2018
High School Diploma -
Rocky Mountain Academy
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