Michael Ditello
Galloway,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Seasoned project Manager adept at seamlessly integrating project technical aspects and making information relatable to non-technical personnel. Experienced leader and program manager with 41-year history in field. Clear communicator, decision maker and problem solver.
Overview
16
16
years of professional experience
Work History
Technical Services Manager
Sanhua International
12.2007 - 03.2024
- Introduced automation tools into daily operations which increased overall efficiency while reducing manual intervention.
- Evaluated emerging technologies for potential integration into existing infrastructure, leading to increased operational efficiency.
- Optimized resource allocation by effectively prioritizing projects based on business needs and available resources.
- Identified key metrics for tracking departmental success, and adjusted strategies accordingly to improve results over time.
- Served as a subject matter expert in technical services strategy development, contributing valuable insights during executive meetings.
- Collaborated with cross-functional teams to drive successful execution of complex technology initiatives.
- Delivered exceptional user experience for company employees through continuous improvement of helpdesk services.
- Mentored junior team members on advanced troubleshooting techniques, fostering a culture of continuous learning and professional growth among staff members.
Quality Manager
Sanhua International
12.2007 - 03.2024
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
Education
Associate of Science - HVAC
Columbus State Community College
Columbus, OHSkills
- Customer Support
- Technical Support
- Incident Management
- New product evaluations
- Test procedures development
- Field Operations
- Equipment knowledge
- Quality Assurance
- Project Management
Timeline
Technical Services Manager
Sanhua International
12.2007 - 03.2024
Quality Manager
Sanhua International
12.2007 - 03.2024
Associate of Science - HVAC
Columbus State Community College
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