Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Michael Dlugos

Beacon Falls,CT

Summary

Efficient professional in hospitality and food service demonstrates high productivity and task completion with precision. Possess specialized skills in customer service, order management, and cleanliness maintenance. Excel in communication, teamwork, and adaptability, ensuring guest satisfaction and smooth operational flow.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Banquet Server/Bartender

Chief of Staff
Glastonbury, CT
09.2024 - Current
  • Caters to various corporate events and school functions providing impeccable service to our clientele such as Travelers, Cigna, Aetna, and Sacred Heart University.
  • Upheld exceptional food, beverage and service standards to surpass customer expectations.
  • Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.

Print Production Lead

Staples
Hamden, CT
07.2024 - 09.2024
  • Manages production workflow for print and marketing
  • Responsible for all machine operations and production processes
  • Is the primary print producer as customers submit orders in-store, online and via email
  • Trains and coach associates to assist in print production as needed

Retail Inventory Specialist

Staples
Hamden, CT
01.2024 - 09.2024
  • Provides an exceptional customer service through maintaining accurate inventory controls within the store
  • Coaches other team members to ensure accuracy of inventory and proper backroom operations
  • Ensures back of house operations and truck processes are consistent with company safety policies and standards to maintain stock levels

Shift Supervisor

Mission Salad
Southbury, CT
09.2021 - 08.2023
  • Oversees daily operations of the restaurant, keeps inventory of ingredients and supplies, and creates a prep list for the next day
  • Handles weekly scheduling of employees, and coordinates with vendors to ensure the product is well stocked
  • Addresses customer concerns as well as fulfilling and delivering catering orders
  • Adheres to strict food safety and sanitation guidelines

Prep Cook

Freskos
Hamden, CT
10.2020 - 07.2021
  • Hired as a full-time employee after completing a culinary externship and receiving positive feedback from supervisors
  • Preps vegetables, side dishes and proteins; Works grill to fulfill customers' orders

Cashier

Kmart
Watertown, CT
04.2019 - 12.2019
  • Takes leadership role in training seven new employees on processes and procedures at the register
  • Delivers excellent service while taking care of returns, transactions and line management

Stock Clerk

Cheshire Wine and Spirits
Cheshire, CT
04.2019 - 07.2019
  • Recommends wine and liquors to customers and handles merchandising of products
  • Receives deliveries, stocks shelves and maintains the store

Shift Supervisor

Rite Aid
Cheshire, CT
12.2017 - 10.2018
  • Oversees the daily operations of the store and ensures positive customer interactions
  • Runs and supervises opening/closing shifts, counts tills and safe; makes deposits
  • Reports damaged/spoiled items and responds to emails from managers and/or corporate

Education

Diploma - Culinary Arts & Food Services

Lincoln Culinary Institute
Shelton, CT
02-2021

Skills

  • Retail and Restaurant Management
  • Food Handling
  • Sales
  • Cooking
  • MS Office
  • Money Handling
  • Multi-tasking

Accomplishments

  • High Honors - Lincoln Culinary Institute, Shelton, CT

Certification

  • ServSafe - Food Protection Manager Certification
  • TIPS - On-Premise Alcohol Server Training

Timeline

Banquet Server/Bartender

Chief of Staff
09.2024 - Current

Print Production Lead

Staples
07.2024 - 09.2024

Retail Inventory Specialist

Staples
01.2024 - 09.2024

Shift Supervisor

Mission Salad
09.2021 - 08.2023

Prep Cook

Freskos
10.2020 - 07.2021

Cashier

Kmart
04.2019 - 12.2019

Stock Clerk

Cheshire Wine and Spirits
04.2019 - 07.2019

Shift Supervisor

Rite Aid
12.2017 - 10.2018

Diploma - Culinary Arts & Food Services

Lincoln Culinary Institute

Similar Profiles

CREATE PROFILE
Michael Dlugos