Summary
Overview
Work History
Education
Skills
Timeline
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Michael Do

Seattle

Summary

Skilling in building strong teams and improving client experiences. I took advantage of my position at the Hearthstone to coach staff members, leading to a significant boost in service effectiveness. My skills in cash management and customer service are complemented by my dedication to leadership and active listening, which makes me an invaluable member of any team that prioritizes the needs of its clients.

Overview

4
4
years of professional experience

Work History

Server Trainer

Hearthstone Assisting Living
11.2022 - Current
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.

Cashier

Seattle Public Library
01.2021 - 10.2022
  • Greeted customers entering gift shop and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

BBA - Business

North Seattle College
9600 College Way N, Seattle, WA 98103
06-2026

High School Diploma -

Lincoln High School
4400 Interlake Ave N, Seattle, WA 98103
06-2024

Skills

  • Customer service
  • Employee training
  • Cash handling
  • team leadership
  • Cash handling

Timeline

Server Trainer

Hearthstone Assisting Living
11.2022 - Current

Cashier

Seattle Public Library
01.2021 - 10.2022

BBA - Business

North Seattle College

High School Diploma -

Lincoln High School

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Michael Do