Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Dockery

Defiance,Ohio

Summary

Dynamic professional with a proven track record at Myers Construction, adept in warehouse safety and fostering team cohesion. Excelled in enhancing operational efficiency and customer satisfaction through strategic leadership and effective communication. Demonstrated expertise in order picking and driving sales growth, achieving consistent success in fast-paced environments.

Overview

16
16
years of professional experience

Work History

Towmotor Driver

Myers Construction
06.2022 - 01.2024
  • Conducted routine maintenance checks on the towing equipment, ensuring optimal performance levels throughout its usage.
  • Ensured timely delivery of materials by accurately picking orders with tow motor operation.
  • Promoted workplace safety culture by participating in regular training sessions on proper operation techniques for the tow motor.
  • Expedited order fulfillment process with swift retrieval and transportation of goods using the tow motor.
  • Averted potential accidents within workspaces by consistently adhering to safety protocols and guidelines during tow motor operation.
  • Improved warehouse efficiency by safely operating tow motor equipment for material handling and transportation.

Sales Manager

Apex Auto Sales
01.2015 - 03.2021
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
  • Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
  • Built relationships with customers and community to establish long-term business growth.

Sales Associate

Patroit Motors
01.2010 - 03.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.

Assistant Manager

Arbys Resturant
01.2008 - 03.2010
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Facilitated team-building activities, enhancing team cohesion and morale.

Education

General Education - Vo Tech

Booker High
Sarasota, FL
05.1997

Skills

  • Warehouse safety
  • Loading and unloading
  • Order picking
  • Shipping and receiving
  • Dock operations

Timeline

Towmotor Driver

Myers Construction
06.2022 - 01.2024

Sales Manager

Apex Auto Sales
01.2015 - 03.2021

Sales Associate

Patroit Motors
01.2010 - 03.2015

Assistant Manager

Arbys Resturant
01.2008 - 03.2010

General Education - Vo Tech

Booker High

Similar Profiles

CREATE PROFILE
Michael Dockery