Michael Dodd
Mesa,AZ
Summary
I have been working in Self Storage for 6 years. I started as a maintenance/relief manager and worked hard to move up in the industry. I have managed 5 properties as a Resident Manager. Recently, I took a job traveling and training staff at new properties. The constant travel was too much for me, so I am currently looking for something that will suite me better.
Overview
6
6
years of professional experience
Work History
Onboarding Area Manager
Self Storage Consultant Group
06.2024 - 09.2024
- Traveled and trained managers for new properties
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
Resident Manager
BPI Capital Management
07.2022 - 06.2024
- Conducted property move-ins, move-outs and walk-through inspections.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Trained assistant managers to become managers themselves
- Used Sitelink to maintain resident database of personal information, repairs and lease agreements.
- Collected, recorded and deposited monthly rents from over 500 tenants.
- Advertised on internet ad forums and obtained potential residents through lead generation.
- Marketing outside businesses and hosting events to bring in new customers
Resident Manager
Cox Armored Mini Storage Management
10.2020 - 07.2022
- Reported and documented maintenance requests and scheduled appropriate services.
- Conducted property move-ins, move-outs and walk-through inspections.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Auditing files to ensure paperwork is correct
- Auction Paperwork and posting events online
Resident Manager
BPI Capital Management
10.2019 - 10.2020
- Reported and documented maintenance requests and scheduled appropriate services.
- Conducted property move-ins, move-outs and walk-through inspections.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
Resident Manager
Argus Professional Management
10.2018 - 09.2019
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Generated leads for sales and rental properties through cold calls and referrals.
Education
High School Diploma -
Cibola High School
08.2010
Skills
- Customer Relations
- Internet Advertising
- Rent Collection
- Complaint Handling
- Outside Marketing
- Sitelink, Storedge, Auction Websites
- Staff Management
Accomplishments
Managed a property to 100% Occupancy
Bowling
I enjoy bowling leagues and competing with a team to achieve success
Timeline
Onboarding Area Manager
Self Storage Consultant Group
06.2024 - 09.2024
Resident Manager
BPI Capital Management
07.2022 - 06.2024
Resident Manager
Cox Armored Mini Storage Management
10.2020 - 07.2022
Resident Manager
BPI Capital Management
10.2019 - 10.2020
Resident Manager
Argus Professional Management
10.2018 - 09.2019
High School Diploma -
Cibola High School
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