MICHAEL DODGE
Carlsbad,CA
Summary
Compassionate Care Coordinator with background in patient advocacy and care management. Experience includes working with diverse patient populations, coordinating healthcare services, and ensuring efficient delivery of high-quality care. Strengths entail strong interpersonal skills for liaising between patients, healthcare providers, and insurance companies; and problem-solving abilities for addressing any issues or barriers to care. Previous roles involved improved patient satisfaction rates and streamlined care processes.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Care Coordinator
Casa Palmera Treatment Center
Del Mar, California
04.2025 - Current
- provide guidance and support to patients in finding aftercare programs such as PHP and IOP in the San Diego area as well as nationally
- assessed incoming patients' needs to identify and recommend suitable outpatient programming.
- collaborated with clinical outreach to evaluate and recommend local residential and outpatient programs.
- facilitated weekly aftercare groups to support patient recovery and engagement.
- Develop a discharge plan aligned with CSQM goals, treatment team recommendations, clinical outreach, and patient's individual needs.
- Attend weekly treatment team meetings to ensure appropriate clinical collaboration and patient care coordination.
- Complete care coordination notes for each patient daily as patient meetings occur.
- Document outbound and discharge referrals in the patient's medical records.
- Work with EMR systems to document patient notes and groups.
Peer Recovery Specialist
Addiction Healing Center
05.2024 - 03.2025
- Working towards peer certification (46 CEUs completed and 10 hours of supervision)
- Collaborated with clients to establish SMART recovery goals and supported their progress towards achieving these goals.
- Meet with clients regularly to discuss recovery needs.
- Support clients where they are at in their recovery, utilizing my own recovery experience as a way to relate.
- Facilitated connections between clients and community resources to enhance their recovery journey.
- Work with clinical staff to help carry out the clients' recovery plans.
- Assisted program staff and clients within the facility by providing support and resources.
- Administered Narcan and conducted training sessions for community members on its use to promote safety and awareness.
Residential Supervisor
AMFM Healthcare
02.2024 - 05.2024
- Managed daily operations of the house, overseeing maintenance and budget.
- Trained employees on client coordination duties and medication procedures to enhance service delivery.
- Developed employee schedules to ensure adequate staffing and meet client needs.
- Managed inventory creation and ordering to maintain essential supplies for the house.
- Working with clinical staff to create recovery plans for the clients and how to best carry those out.
Referral Relations Coordinator
Casa Palmera, Discovery Behavioral Health
06.2022 - 06.2023
- Coordinated and executed aftercare services at a nationally recognized subacute residential treatment center in San Diego, California.
- Performed patient discharge planning and coordination of services with patients, families, physicians, and other care providers.
- Delivered ongoing support post discharge by answering questions and coordinating new referrals to ensure continuity of care.
- Reviewed and discussed discharge plans with patients, and treatment providers to ensure alignment and understanding.
- Served as patient liaison to community agencies, hospital consultants, and services, facilitating access to resources.
- Maintained knowledge of community resources and insurance standards.
- Coordinated weekly outings and client appointments to enhance patient engagement and support.
Recovery Center Staff Assistant
San Diego Freedom Ranch
02.2022 - 06.2022
- Facilitated support services to enhance operations of recovery center.
- Carried out administrative duties such as answering phones, data entry, and scheduling.
- Addressed clients' requests and needs while delivering outreach and support to patients.
- Administered client medications and drug testing.
- Greeted clients and guests at reception, fostering a welcoming environment.
- Proficient with Welligent electronic medical record system
Kitchen Manager and Head Chef
Shriver Brothers Seafood
01.2012 - 01.2020
- Oversaw kitchen operations for 400-seat fine dining restaurant, managing food and equipment inventories.
- Trained and supervised 15 team members, ensuring adherence to high standards of food quality.
- Developed new menu items to enhance guest experience and drive customer satisfaction.
- Maintained accurate food and equipment inventories while negotiating vendor contracts for cost optimization.
Line Cook
Shriver Brothers Seafood
01.1997 - 01.2012
- Developed and managed training programs, instructing teams to adhere to standards and menu specifications. Held positions as line cook, and lead line cook, responsible for high-quality execution of menu at established fine dining restaurant.
- Adhered to established control procedures for cost and quality such as food production sheets, inventories, and use records.
- Fostered positive relationships with coworkers, customers, and managers, enhancing team collaboration and customer satisfaction.
Education
Diploma - CDAC I, MARSTE Coursework
Leonardtown High School
Leonardtown, MDSkills
- Discharge coordination
- Case management
- Care coordination
- HIPAA compliance
- Decision-Making
- Conflict Resolution
- Customer Service
- Interpersonal Communications
- Team Building
- Leadership
Certification
- RADT | CPR | First Aid | CMT | CPRS
Timeline
Care Coordinator
Casa Palmera Treatment Center
04.2025 - Current
Peer Recovery Specialist
Addiction Healing Center
05.2024 - 03.2025
Residential Supervisor
AMFM Healthcare
02.2024 - 05.2024
Referral Relations Coordinator
Casa Palmera, Discovery Behavioral Health
06.2022 - 06.2023
Recovery Center Staff Assistant
San Diego Freedom Ranch
02.2022 - 06.2022
Kitchen Manager and Head Chef
Shriver Brothers Seafood
01.2012 - 01.2020
Line Cook
Shriver Brothers Seafood
01.1997 - 01.2012
Diploma - CDAC I, MARSTE Coursework
Leonardtown High School