MICHAEL DOHERTY

• Drove company repair van to deliver goods and services to multiple locations daily.
• Repair/ replace vehicle glass for commercial and personal vehicles.
• Repair chips, cracks and other auto glass related issues on customer vehicles.
• Manage work orders, customer documentation and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology.
• Clean customer vehicle during wait/idle time during the repair process as well as perform additional housekeeping tasks in company vehicle and shop.
• Safely and professionally operate a company fleet vehicle to and from customer locations.
• Reviewed technical documentation to complete equipment maintenance and repair.
• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Demonstrated increased knowledge of company products and equipment.

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• Over 2 years experience painting commercial and residential painting.
• Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials.
• Operated power sprayers and hand tools to prepare and paint large areas.
• Prepared trim, walls and ceilings for painting by cleaning, smoothing and priming.
• Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
• Applied primers or sealers to prepare new surfaces such as bare wood or metal, for finish coats.
• Applied putty, wood filler, spackling and caulks to prep uneven surfaces and fill in holes.
• Applied caulk, putty and plaster to walls using correct techniques to achieve professional finishes.
• Climbed scaffolding, staging, ladders and planks to reach work area surfaces and observed safety protocols to prevent falls.