Summary
Overview
Work History
Education
Skills
Timeline
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MICHAEL DOHERTY

Round Lake,IL

Summary

Auto Glass Technician with successful background repairing and replacing glass in private and commercial vehicles. Good track record producing high-quality work under strict deadlines and safe driving record of company van. Adept at solving problems with minimal assistance. Demonstrated success in working quickly and accurately to complete a high volume of customer orders in a fast-paced environment. Knowledgeable about different tints, repair strategies and accessories options. Good troubleshooting skills with a diligent nature and superior work ethic.

Overview

7
7
years of professional experience

Work History

Auto Glass Repair Service Specialist

Safelite Auto Glass
01.2020 - 02.2023
  • Drove company repair van to deliver goods and services to multiple locations daily.
  • Repair/ replace vehicle glass for commercial and personal vehicles.
  • Repair chips, cracks and other auto glass related issues on customer vehicles.
  • Manage work orders, customer documentation and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology.
  • Clean customer vehicle during wait/idle time during the repair process as well as perform additional housekeeping tasks in company vehicle and shop.
  • Safely and professionally operate a company fleet vehicle to and from customer locations.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Demonstrated increased knowledge of company products and equipment.

Paint Technician & Remodeling

Satinwood Stain & Paint Company
03.2016 - 12.2020

·

  • Over 2 years experience painting commercial and residential painting.
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials.
  • Operated power sprayers and hand tools to prepare and paint large areas.
  • Prepared trim, walls and ceilings for painting by cleaning, smoothing and priming.
  • Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
  • Applied primers or sealers to prepare new surfaces such as bare wood or metal, for finish coats.
  • Applied putty, wood filler, spackling and caulks to prep uneven surfaces and fill in holes.
  • Applied caulk, putty and plaster to walls using correct techniques to achieve professional finishes.
  • Climbed scaffolding, staging, ladders and planks to reach work area surfaces and observed safety protocols to prevent falls.

Education

High School Diploma -

Zion Benton High School
Zion, IL
05.2010

Skills

  • Maintenance Inspections
  • Replacing Windshields
  • Complex Problem-Solving
  • Project Specifications
  • Hand and Power Tools
  • Company Quality Standards
  • Daily Logs
  • Customer Orders
  • Customer Satisfaction
  • Troubleshooting Malfunctions
  • Service Quality
  • Accurate Measurements
  • Compliance Checks

Timeline

Auto Glass Repair Service Specialist

Safelite Auto Glass
01.2020 - 02.2023

Paint Technician & Remodeling

Satinwood Stain & Paint Company
03.2016 - 12.2020

High School Diploma -

Zion Benton High School