Overview
Work History
Education
Skills
Timeline
Generic

Michael Donahoo

Leeds,AL

Overview

9
9
years of professional experience

Work History

Senior Analyst

Cummins Inc.
04.2023 - Current
  • Proposed & implemented new ideas that made our processes easier and more efficient for customers and employees alike.
  • My leadership drastically improved both my teams' KPI's, having consistently ranked top two among all other teams since my addition.
  • Experienced at working from home and maintaining a strong sense of self-motivation and responsibility.
  • Collaborated with other teams to identify areas of improvement, leading to the betterment of our operational processes.
  • Directly responsible for 20+ advocates; however, I assist in helping dozens more on a daily basis.
  • Collected and analyzed data to help reflect certain trends to pinpoint possible areas of strength or weakness.
  • Acted as a primary resource in the understanding our systems and processes, how they work, and mentoring other employees in order to assure accuracy and efficiency for our customers.

Parts Support/Training Specialist

Cummins Inc.
08.2021 - 03.2023
  • Acted as a go-to trainer for the entire department, working with numerous advocates on a near-daily basis to educate them on our systems and processes.
  • Led monthly training sessions for new hires and department transfers to prepare them for their upcoming roles.
  • Remained a primary contact for all new hires as a resource to answer any questions within their roles that they may have.
  • Collaborating with numerous teams to develop and enhance training and employee processes.
  • Exceeded expectations KPI's & set goals.
  • Worked with customers to help problem-solve order management and parts research issues.
  • Performed all of these tasks as a work from home employee, exemplifying self-sufficiency and responsibility.

Graduate Teaching Assistant

Jacksonville State University
08.2016 - 12.2018
  • Worked independently to prepare assignments and education-based activities for lab classes
  • Lectured to 25-30 students daily
  • Graded and recorded assignment and exam scores
  • Built lessons that helped keep students engaged and invested in the course curriculum.
  • Worked with different online platforms, such as Blackboard and Canvas, to achieve an element of online-based learning for students.
  • Worked with minimal need of training/assistance from supervisors.

Education

Master of Arts - English

Jacksonville State University
Jacksonville, AL
12.2018

Bachelor of Arts - English

Jacksonville State University
Jacksonville, AL
12.2015

Skills

  • Analytical thinking
  • Client/Customer management
  • Customer deescalation
  • Data analysis
  • Fraud prevention
  • IT problem-solving
  • Order management
  • Performance monitoring
  • Process improvement
  • Team building
  • Team collaboration & leadership
  • Written & verbal communication excellence

Timeline

Senior Analyst

Cummins Inc.
04.2023 - Current

Parts Support/Training Specialist

Cummins Inc.
08.2021 - 03.2023

Graduate Teaching Assistant

Jacksonville State University
08.2016 - 12.2018

Master of Arts - English

Jacksonville State University

Bachelor of Arts - English

Jacksonville State University

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Michael Donahoo