Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Michael Donegan

Collinsville

Summary

Dynamic leader with extensive experience in operations management and staff leadership, honed at the Department of Public Safety - OHP. Excelled in interdepartmental collaboration and compliance monitoring, significantly improving service levels and reducing staff turnover. Skilled in Microsoft Office and P1 CAD, demonstrating a commitment to excellence and a knack for fostering team unity and driving performance improvements.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of fast-paced settings.

Professional with strong background in managing operations and leading teams to success. Demonstrates expertise in strategic planning, team leadership, and operational efficiency. Known for fostering collaborative environment and adapting to dynamic needs. Skilled in resource management, conflict resolution, and delivering measurable results.

Determined Regional Center Manager with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.


Knowledgeable Regional Communications Coordinator with robust background in managing daily operations and overseeing staff to ensure smooth and efficient functioning. Successfully implemented process improvements that enhanced customer satisfaction and operational efficiency. Demonstrated strong leadership and problem-solving skills, adept at fostering team collaboration and maintaining high service standards.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Regional Communications Center Manager / Comm LT

Department of Public Safety - OHP NERCC
02.2017 - Current
  • Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
  • Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
  • Managed daily operations for optimal efficiency, resulting in improved morale, teamwork, service to the Citizens of Oklahoma and the motoring public.
  • Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
  • Introduced various initiatives aimed at improving employee engagement levels within the workplace which led to reduced turnover rates amongst staff members.
  • Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members.
  • Maintained accurate records at the center, ensuring correct records for Troop Commanders and Command Staff upon request.
  • Managed work and performance of more than 20 employees, currently 17 personnel at NERCC.
  • Developed and maintained strong relationships with Communications Personnel, Troop Commanders, Trooper Supervisors and Troopers inside the NERCC coverage area and outside the NERCC coverage area.
  • Directed daily operations at a busy law enforcement dispatch Center (OHP Northeast Regional Communications Center in Tulsa).
  • Assisting Communications Command Staff with getting Troop C Communications reestablished and operating again in the future.
  • Cultivated supportive and inclusive environment, enabling staff to thrive and deliver exceptional service to patrol members, other agencies and the public.
  • Reported issues to higher management with great detail.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account department needs, holiday travel, DUI or Seatbelt Emphasis', or special functions within the NERCC Region, and employee strengths.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Assisted in recruiting, hiring and training of team members.

Communications Supervisor / Comm SGT

Department of Public Safety - OHP
02.2009 - 02.2017
  • Was promoted from Communications Supervisor (Sergeant) to Communications Center Manager (Lieutenant).
  • Triaged incoming calls to coordinate effective responses.
  • Streamlined internal communications processes to foster collaboration and improve information sharing among communications personnel.
  • Conducted regular audits of communication channels to identify areas for improvement or optimization.
  • Mentored junior team members in best practices for effective communication, fostering professional development within the department.
  • Directed and monitored team members for compliance with communication, quality and performance standards.
  • Enhanced team productivity by implementing efficient communication strategies and workflows.
  • Managed a diverse team of communicators, ensuring timely completion of projects and adherence to company policies.
  • Prepared teams to manage communications during disasters.
  • Anchor point between multiple departments facilitating seamless flow of information thus supporting goal alignment and organizational objectives realization.
  • Managed crisis communications during critical incidents ensuring accurate information dissemination while maintaining reputational integrity.
  • Championed employee recognition program that boosted morale resulting in higher retention rates.
  • Checked equipment for malfunctions and coordinated repair or replacement.

Emergency Communications Officer

Department of Public Safety - OHP
11.1996 - 02.2009
  • Began my DPS/OHP career as a Communications Officer with Troop L Communications in Vinita, OK in November 1996 before transferring to Troop B Communications/NERCC in September 1997, served in this capacity before being promoted to Communications Supervisor (Sergeant) in February 2009.
  • Supported law enforcement efforts by promptly alerting officers to potential threats or hazards in their vicinity during active incidents.
  • Provided support during major events or disasters by coordinating additional resources as needed.
  • Consistently adhered to established protocols while handling sensitive information, maintaining confidentiality at all times.
  • Demonstrated empathy and compassion while assisting distressed callers, maintaining professionalism under emotional circumstances.
  • Contributed to public safety by monitoring and disseminating severe weather alerts and emergency notifications in a timely manner.
  • Participated in ongoing training sessions to stay current on best practices within the field of emergency communications.
  • Managed non-emergency calls effectively by directing them to appropriate channels for resolution and assistance.
  • Reduced response times with meticulous attention to detail when entering data into the dispatch system, ensuring accuracy and efficiency throughout the process.
  • Maintained up-to-date knowledge of local geography and resources, enabling efficient routing of emergency services to incident locations.
  • Assisted in saving lives by providing critical pre-arrival instructions to callers during medical emergencies.
  • Handled multiple emergency calls simultaneously, ensuring timely assistance for all callers in need.
  • Facilitated smooth shift transitions by thoroughly briefing incoming personnel on any ongoing incidents or relevant updates.
  • Improved communication between first responders and the public by providing accurate information during high-pressure situations.
  • Enhanced emergency response times by efficiently managing incoming calls and dispatching appropriate resources.
  • Conducted regular equipment checks and maintenance, ensuring reliable communication during critical moments.
  • Contributed to a positive work environment through effective teamwork and collaboration with fellow Emergency Communications Officers.
  • Increased situational awareness among first responders by consistently updating them on vital information during ongoing incidents.
  • Ensured accuracy of information entered into computer-aided dispatch systems for efficient record keeping and resource management.
  • Collaborated with other agencies, such as police and fire departments, to coordinate a seamless response to various incidents.
  • Assisted callers in emergency situations with appropriate information and support.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.

Jailer/Dispatcher

Rogers County Sheriff's Office
04.1994 - 11.1996
  • Left position taking Emergency Communications Officer Position with DPS/OHP.
  • Ensured the well-being of inmates by conducting regular cell checks and monitoring their physical and mental health.
  • Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Improved overall facility cleanliness with thorough inspections and adherence to sanitation guidelines.

Enlisted Soldier

U.S. Army Active Duty / U.S. Army Reserve
02.1988 - 02.1994
  • Collaborated with fellow service members from other branches during joint exercises, demonstrating adaptability and teamwork capabilities.
  • Operated and maintained armored vehicles.
  • Secured and protected military property, assets, and personnel.
  • Ensured mission readiness by maintaining personal weapons proficiency, scoring highly on annual qualification tests consistently.

Education

High School Diploma -

Oologah-Talala High School
Oologah, OK
05-1989

Skills

  • Operations management
  • Staff leadership
  • Interdepartmental collaboration
  • Facility management
  • Team supervision
  • Staffing
  • Staff hiring
  • Compliance monitoring
  • Regulatory standards
  • Staff development
  • Training coordination
  • Operations oversight
  • Resource coordination
  • Facility maintenance
  • Customer service
  • Hiring and onboarding
  • Decision-making
  • Employee development
  • Performance evaluation and monitoring
  • Schedule management
  • Proficient in microsoft office, P1 CAD, Workday, OLETS Management, CJIS, and Overtime Tracker
  • Team leadership
  • Effective leader
  • Performance evaluations
  • Scheduling
  • Staff management
  • Training management
  • Sound judgment
  • Relationship building
  • Management team building
  • Organizational structuring
  • Employee motivation
  • Records organization and management
  • Teamwork and collaboration
  • Customer relations
  • Performance improvements
  • Goal setting
  • Employee scheduling
  • Employee relations
  • Performance improvement
  • Calendar management
  • Strategic planning
  • Human resources
  • Policy development and enforcement
  • Delegation
  • Desktops, laptops, and mobile devices
  • Delegating work
  • Employee reviews
  • Recruitment
  • Department oversight
  • Customer service management

Accomplishments

  • Achieved great team work by completing assigned tasks with accuracy and efficiency.
  • Achieved center morale through effectively helping my team with all tasks in understanding the needs for change when directed.
  • Supervised team of up to 20 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved many issues with employees/team members which led to decreased issues and improving performance of the overall team atmosphere to accomplish the the departments goals and mission.

Certification

APCO PST-1

OLETS

CJIS

Numerous ICS Certifications including ICS-300 & ICS-400.

CPR

Graduate of U.S. Army Primary Leadership Development Course.

Employee Grievance Procedures Course

Performance Management Process

Building and Maintaining Teams


Interests

I enjoy spending time with my family, especially my grandchildren I like golfing, fishing, and taking vacations with my wife In the past I've coach little league softball I enjoy doing home repairs and yard work

Timeline

Regional Communications Center Manager / Comm LT

Department of Public Safety - OHP NERCC
02.2017 - Current

Communications Supervisor / Comm SGT

Department of Public Safety - OHP
02.2009 - 02.2017

Emergency Communications Officer

Department of Public Safety - OHP
11.1996 - 02.2009

Jailer/Dispatcher

Rogers County Sheriff's Office
04.1994 - 11.1996

Enlisted Soldier

U.S. Army Active Duty / U.S. Army Reserve
02.1988 - 02.1994

High School Diploma -

Oologah-Talala High School

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Michael Donegan