Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Donnelly

Claymont,DE

Summary

Reliable fast food worker experienced in basic food and beverage preparation. Maintains clean, tidy spaces to entice customers and encourage business. Always ready to help team members and assist customers. I'm also Punctual Parking Lot Attendant with extensive knowledge of valet services and excellent spatial awareness. Dedicated to maintaining clean and professional parking area with talent for providing fantastic customer service. Demonstrated strengths in vehicle servicing and payment collection.

Overview

18
18
years of professional experience

Work History

Lot Attendant

Matt Slap Subaru
Newark, DE
10.2020 - Current
  • Maintained cleanliness of the lot, including sweeping, trash removal, pressure washing and painting.
  • Inspected vehicles for damage upon arrival and departure from lot.
  • Ensured that all vehicles were parked in designated areas according to size and type.
  • Conducted regular inspections of the premises for any potential safety hazards and took necessary corrective action when required.
  • Assisted drivers in locating their vehicles when requested using various tracking devices and systems in place at the lot.
  • Updated records of vehicle arrivals and departures daily using computerized systems.
  • Provided excellent customer service by responding quickly to requests and addressing complaints in an efficient manner.
  • Adhered strictly to company policies and procedures while performing duties onsite.
  • Maintained cleanliness, neatness and organization of customer areas.
  • Cleared lot of debris and trash to promote maximum number of available spaces for guest parking.

Delivery Driver

Fulton Paper & Party Supplies
Wilmington, DE
11.2019 - 10.2020
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Transported and safely delivered items to prevent damage or loss.

Over Night Stocker

Christmas Tree Shop And That
Wilmington, DE
04.2019 - 11.2019
  • Operated cash register accurately to record payments received and issued receipts accordingly.
  • Resolved disputes between customers over parking fees or violations in a professional manner.
  • Restocked supplies such as brochures or maps as needed throughout shift.
  • Maintained cleanliness, neatness and organization of customer areas.
  • Cleared lot of debris and trash to promote maximum number of available spaces for guest parking.
  • Issued tags to customers to place in windshields or rearview mirror for display.
  • Cleaned parking lot regularly by removing trash and cleaning up spills.
  • Responded to questions about local area and company services.

General Manager

Poke Bros
Wilmington, DE
08.2018 - 03.2019
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Oversaw product development initiatives from concept through completion stages.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Recruited, trained and empowered employees to achieve key performance indicators.

Line/Prep Cook

Chipotle
Glen Mills, PA
06.2017 - 11.2017
  • Cleaned and sanitized work areas and equipment to ensure food safety standards.
  • Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
  • Followed recipes to prepare meals according to customer specifications.
  • Checked freshness of food and ingredients prior to use.
  • Stocked kitchen with necessary supplies, including food items and utensils.
  • Monitored inventory levels of all kitchen items and placed orders when needed.
  • Operated grills, ovens and other kitchen equipment as required for meal preparation.
  • Organized walk-in coolers and freezers according to established guidelines.
  • Heated sauces, soups and gravies according to specified methods.
  • Cooked meats, fish, poultry or other foods using various methods such as baking, frying or grilling.

Assistant Manager

Noodles & Company
Wilmington, DE
11.2012 - 03.2017
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Managed customer service inquiries and complaints in a timely manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Directed and led employees, supervising activities to drive productivity and efficiency.

Delivery Cashier & Cook

steak works pizza
Claymont, DE
05.2009 - 11.2012
  • Greeted customers and provided assistance to ensure a smooth check-in process.
  • Ensured that all food products were prepared fresh daily and stored properly.
  • Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
  • Restocked supplies such as napkins, condiments for the convenience of customers.
  • Trained new employees on job duties and safe operation of kitchen equipment.
  • Regularly checked inventory levels for restocking needs.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Served orders to customers at windows, counters and tables.

Delivery Driver Cashier and Cook

Claymont Steak Shop
Claymont, DE
10.2005 - 04.2007
  • Greeted customers and took their orders in a friendly and efficient manner.
  • Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
  • Restocked supplies such as napkins, condiments for the convenience of customers.
  • Monitored kitchen equipment such as fryers and ovens to ensure proper functioning and safety compliance.
  • Kept customer and food preparation areas clean and well-organized.
  • Kept accurate records of sales transactions for end-of-day reconciliation purposes.
  • Operated grills, deep fryers and griddles safely to avoid accidents or injury.
  • Organized food items on serving trays and in carry-out packages.
  • Promoted food items, beverages and desserts to increase sales.

Education

High School Diploma -

Brandywine High School
Wilmington, DE
06-2004

Skills

  • Data Entry
  • Vehicle Inspection
  • Transaction Processing
  • Safety Procedures
  • Documentation
  • Guest Service

Timeline

Lot Attendant

Matt Slap Subaru
10.2020 - Current

Delivery Driver

Fulton Paper & Party Supplies
11.2019 - 10.2020

Over Night Stocker

Christmas Tree Shop And That
04.2019 - 11.2019

General Manager

Poke Bros
08.2018 - 03.2019

Line/Prep Cook

Chipotle
06.2017 - 11.2017

Assistant Manager

Noodles & Company
11.2012 - 03.2017

Delivery Cashier & Cook

steak works pizza
05.2009 - 11.2012

Delivery Driver Cashier and Cook

Claymont Steak Shop
10.2005 - 04.2007

High School Diploma -

Brandywine High School

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Michael Donnelly