Summary
Overview
Work History
Education
Timeline
Generic

Michael Donovan

Coral Springs,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Line Service Technician

Banyan Air Service
05.2023 - Current
  • Towed aircraft to gates and hangars using tractors and other vehicles.
  • Inspected aircraft for cracks, metal fatigue and other signs of wear or damage.
  • Performed minor repairs on equipment and administered product changeovers.
  • Emptied lavatory systems and refilled sanitizer fluid tanks to prescribed levels.
  • Maintained and operated automated manufacturing equipment.
  • Assisting mechanics within the parts department, checking in and out tools required for Aircraft

Dispatch Supervisor

UPS
11.2022 - 03.2023
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
  • Enhanced team productivity by providing ongoing training and support to dispatch staff.
  • Reduced response times with effective allocation of resources and prioritization of tasks.
  • Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
  • Implemented new dispatch software, increasing overall efficiency and accuracy in the department''s operations.

Mobile Expert

T-Mobile
07.2019 - 05.2023
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Wrapped, boxed and weighed bakery department products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained sound knowledge of company product suites.
  • Tracked and recorded department inventory of products.

Line Service Supervisor

Hop A Jet
06.2013 - 01.2023
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Developed comprehensive employee training and development programs to promote new employee training and safety awareness.
  • Utilized inventory reports and cost analysis to schedule daily production goals.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Monitored hourly production numbers to appropriately adjust production plans.
  • Organized ongoing maintenance schedules to boost system performance.

Sales Representative

Advanced Auto Parts
09.2012 - 07.2013
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Maintained current knowledge of evolving changes in marketplace.
  • Developed and implemented sales strategies to increase profits.
  • Trained and mentored new sales representatives.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Managed customer accounts to secure customer satisfaction and repeat business.

Education

High School Diploma -

West Broward High School
Pembroke Pines, FL
06.2013

Timeline

Line Service Technician

Banyan Air Service
05.2023 - Current

Dispatch Supervisor

UPS
11.2022 - 03.2023

Mobile Expert

T-Mobile
07.2019 - 05.2023

Line Service Supervisor

Hop A Jet
06.2013 - 01.2023

Sales Representative

Advanced Auto Parts
09.2012 - 07.2013

High School Diploma -

West Broward High School

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Michael Donovan