Michael Donovan
Coral Springs,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Line Service Technician
Banyan Air Service
Fort Lauderdale, FL
05.2023 - Current
- Towed aircraft to gates and hangars using tractors and other vehicles.
- Inspected aircraft for cracks, metal fatigue and other signs of wear or damage.
- Performed minor repairs on equipment and administered product changeovers.
- Emptied lavatory systems and refilled sanitizer fluid tanks to prescribed levels.
- Maintained and operated automated manufacturing equipment.
- Assisting mechanics within the parts department, checking in and out tools required for Aircraft
Dispatch Supervisor
UPS
Hialeah, FL
11.2022 - 03.2023
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Enhanced team productivity by providing ongoing training and support to dispatch staff.
- Reduced response times with effective allocation of resources and prioritization of tasks.
- Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
- Implemented new dispatch software, increasing overall efficiency and accuracy in the department''s operations.
Mobile Expert
T-Mobile
Fort Lauderdale, FL
07.2019 - 05.2023
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Wrapped, boxed and weighed bakery department products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained sound knowledge of company product suites.
- Tracked and recorded department inventory of products.
Line Service Supervisor
Hop A Jet
Fort Lauderdale, FL
06.2013 - 01.2023
- Scheduled and oversaw maintenance, repair and installation activities.
- Developed comprehensive employee training and development programs to promote new employee training and safety awareness.
- Utilized inventory reports and cost analysis to schedule daily production goals.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Monitored hourly production numbers to appropriately adjust production plans.
- Organized ongoing maintenance schedules to boost system performance.
Sales Representative
Advanced Auto Parts
Davie, FL
09.2012 - 07.2013
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained current knowledge of evolving changes in marketplace.
- Developed and implemented sales strategies to increase profits.
- Trained and mentored new sales representatives.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Managed customer accounts to secure customer satisfaction and repeat business.
Education
High School Diploma -
West Broward High School
Pembroke Pines, FL06.2013
Timeline
Line Service Technician
Banyan Air Service
05.2023 - Current
Dispatch Supervisor
UPS
11.2022 - 03.2023
Mobile Expert
T-Mobile
07.2019 - 05.2023
Line Service Supervisor
Hop A Jet
06.2013 - 01.2023
Sales Representative
Advanced Auto Parts
09.2012 - 07.2013
High School Diploma -
West Broward High School