Michael Dooley
Ketchikan,Alaska
Summary
Creates and implements successful sales and marketing strategies regardless of scale and budget. Excels at maximizing profits within limited budgets. Performs market research, develops strategic reports and organizes and promotes successful marketing campaigns. Aggressively pursues new sales leads resulting in high sales close rate. Understands importance of working with customers and other executives, as well as keeping staff informed and motivated. Goal-oriented manager with distinguished experience in [Type] industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
36
36
years of professional experience
Work History
Director of Sales and Marketing
Waterfall Resort
05.1989 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales and marketing data for improved strategies.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Managed sales promotions and marketing strategies on major social media sites.
- Evaluated market data to develop and create business strategies and marketing plans.
- Suggested innovative ideas to increase sales and improve customer experience.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Directed sales and marketing management staff in successful use and development of business plans and strategies.
- Utilized CRM software to track sales progression and communicate project needs.
- Created and implemented effective marketing and sales strategies to increase customer engagement and revenue.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Sales Manager
International Communications Manegment
01.1988 - 01.1988
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
Bachelor of Arts - Marketing
Washington State University
Pullman, WASkills
- Sales Performance
- Metrics Tracking
- ROI Analysis
- Budget Development
- Marketing Plan Development
- Territory Management
- Account Management
- Customer Service
- Marketing Strategy Development
- Sales Reporting
- Review of Contracts
- Sales Processes
- Relationship Building
- Account Servicing
- Salesforce Software
Timeline
Director of Sales and Marketing
Waterfall Resort
05.1989 - Current
Sales Manager
International Communications Manegment
01.1988 - 01.1988
Bachelor of Arts - Marketing
Washington State University