Michael Dority
Overview
13
13
years of professional experience
1
1
Certification
Work History
Uber Driver
Uber Technologies, Inc
05.2021 - Current
- Communicate effectively with clients, providing exemplary service leading to 5-star rating
- Perform routine maintenance on vehicle, resolving a variety of complex mechanical issues
- Properly followed navigational directions from GPS and from the preferences of customers
- Stored passenger luggage and personal items with care for safety and security
- Operated a clean and inviting vehicle for passengers.
Food Pantry Staff Assistant
HOPE Community Church
03.2021 - 04.2021
- Properly store food in a safe and secure manner consistent with health regulations
- Stock shelves, rotate food products, and maintain product inventory
- Record inventory of food products and supplies
- Distribution of food products to eligible individuals within the community
- Adhered to State of Illinois Department of Public Health and the U.S
- Food and Drug Administration (FDA) Code guidelines to ensure proper food practices among staff
- Attend staff meetings and trainings to further personal and professional development goals.
Tax Verification Analyst
National Tax Search
12.2020 - 02.2021
- Identified, communicated, and resolved client issues related to delinquent taxes and payments
- Managed and organized workflow to efficiently obtain information and documentation from collection offices through extensive research
- Worked with tax collection offices, prosecutors and third-party tax buyers to learn and understand processes involved with delinquent taxes
- Established personal quality control efforts to accurately and effectively communicate tax delinquent and sold taxes to the National Tax Search's client
- Performed ad-hoc tax projects and other duties as assigned.
Uber Driver
Uber Technologies, Inc
05.2018 - 12.2020
- Executed more than 1,000 safe rides and often enjoyed meaningful interactions
- Followed relevant safety regulations and state laws governing vehicle operation
- Properly followed navigational directions from GPS and from the preferences of customers
- Stored passenger luggage and personal items with care for safety and security
- Maintained a clean and inviting vehicle for passengers.
OPERATIONS ANALYST
JPMORGAN CHASE BANK, N.A.
12.2010 - 05.2018
- Provided private banking group with support services for higher net worth borrowers
- Coordinated with credit lending analysts and underwriters to obtain missing client data
- Processed tax, title, and credit reports for all incoming loans; conducted data entry for fees for Department of Housing and Urban Development documents, including settlement and appraisal costs
- Maintained a three-day turnaround time to supply clients with preliminary information packets in alignment with the Dodd-Frank Wall Street Reform and Consumer Protection Act
- Handled all loan documents and third-party reports were maintained in the Deal Works technology platform designed to complete processing services
- Gather required customer AML data and enter it into the AML book of record to create a new or update an existing KYC Checklist
- Review deal files, third party websites and system information to augment data, scanning and storing screenshots or documents as required
- Collaborated with underwriters, loan assistants, and other team members to close loans quickly and efficiently, occasionally contacting client for additional loan documentation as needed
- Operated as team lead and subject matter expert for pilot technology within Private Bank
- Performed duties under pressure and within a fast-paced environment
- Adept at reviewing production/progress reports to determine problems.
Education
BS - Computer Information Systems (CIS)
DeVry University
Skills
- Languages: Java
- C#
- HTML
- JavaScript
- JSP
- PL/SQL
- UNIX/LINUX
- Database Systems: MySQL
- Oracle
- Microsoft SQL Server
- SAP
- Microsoft Office Suite: Access
- Excel
- Outlook
- PowerPoint
- Word
- Visio
Certification
Microsoft Certified Azure Fundamentals AZ-900
Timeline
Uber Driver
Uber Technologies, Inc
05.2021 - Current
Food Pantry Staff Assistant
HOPE Community Church
03.2021 - 04.2021
Tax Verification Analyst
National Tax Search
12.2020 - 02.2021
Uber Driver
Uber Technologies, Inc
05.2018 - 12.2020
OPERATIONS ANALYST
JPMORGAN CHASE BANK, N.A.
12.2010 - 05.2018
BS - Computer Information Systems (CIS)
DeVry University
Microsoft Certified Azure Fundamentals AZ-900