Michael Dorough
Elk Grove,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
General Manager/GM Trainer
Best Buy
01.2022 - Current
- Developed and implemented strategies to increase sales and profitability (50M annual sales)..
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Built positive and productive relationships with store and field leadership.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Optimized team performance with newly implemented sales and merchandising procedures.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
General Manager/GM Trainer
Best Buy
10.2015 - 01.2022
- Developed and implemented strategies to increase sales and profitability (50M annually)
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Provided coaching and mentoring to employees.
- Trained and mentored all new leaders hired to fulfill various roles.
- Managed and motivated employees to be productive and engaged in work.
General Manager
Best Buy
01.2015 - 10.2015
- Developed and implemented strategies to increase sales and profitability (60M annually)
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Experience in recruiting, hiring and training of team members.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Built positive and productive relationships with store and field leadership.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Optimized team performance with newly implemented sales and merchandising procedures.
General Manager
Best Buy
10.2012 - 12.2014
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Achieved sales goals and service targets by cultivating and securing new customer relationships ($45M Annually).
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
General Manager
Best Buy
02.2011 - 10.2012
- Developed and implemented strategies to increase sales and profitability ($50M annually)
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
General Manager
Best Buy
03.2010 - 02.2011
- Developed and implemented strategies to increase sales and profitability ($50M annually)
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manager
Best Buy
01.2008 - 03.2010
- Developed and implemented strategies to increase sales and profitability($40M annually)
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Inventory Manager
Best Buy
01.2004 - 01.2008
- Created and updated regular inventory reports and records.
- Analyzed inventory data to identify and address stock discrepancies.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Education
Associate - Liberal Arts And General Studies
University of California - Davis
Davis, CA1997
Skills
- Staff Development
- Strategic Planning
- Profit and Loss Statements
- Employee Coaching and Mentoring
- Strategic Business Initiatives
- Operational Oversight
- Operations Management
- Data Analytics
- Retail Knowledge
- Shrink Minimization
- Asset Protection
- Inventory Management Strategy
- Strategic Vision
Accomplishments
2000-2004 United States Army
- 4x Army Commendation Medal
- 1x Army Commendation Medal with Device for Valor
- Presidential Unit Citation
- 3x Army Achievement Medal
- 2x Humanitarian Service Medal
- 1x Global War on Terrorism Expeditionary Medal
- Combat Action Badge
- Combat Veteran Operation Iraqi Freedom (2003).
References
References:
Chis Felcyn
Best Buy Market Director
Chris.Felcyn@BestBuy.com
(916) 899-8531
Colleen Jacques
Best Buy Market HR Manager
Colleen.Jacques@BestBuy.com
(916) 952-5437
Josh Armstrong
Market Sales Development Manager
Josh.Armstrong@Petco.com
(209)623-5497
Tony Haraguchi
Petco Market General Manager
Tony.Haraguchi@Petco.com
(210) 842-5306
Timeline
General Manager/GM Trainer
Best Buy
01.2022 - Current
General Manager/GM Trainer
Best Buy
10.2015 - 01.2022
General Manager
Best Buy
01.2015 - 10.2015
General Manager
Best Buy
10.2012 - 12.2014
General Manager
Best Buy
02.2011 - 10.2012
General Manager
Best Buy
03.2010 - 02.2011
General Manager
Best Buy
01.2008 - 03.2010
Inventory Manager
Best Buy
01.2004 - 01.2008
Associate - Liberal Arts And General Studies
University of California - Davis