Michael dotro
marco island,Florida
Summary
Dedicated professional with a proven track record at Grace Management, excelling in compassionate care and emergency management. Leveraged ethical practice and treatment planning skills to enhance patient satisfaction and team collaboration at Shoprite. Achieved notable improvements in customer service and patient care, underscoring a commitment to excellence and empathy in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Specialized Care for Residents
Grace Managment
08.2022 - Current
- Ordered and executed diagnostic tests and analyzed diagnostic images to further investigate patient conditions.
- Developed rapport with residents and families, ensuring open communication and trust.
- Assisted Residents with daily activities that they were unable to do on their own.
- Served Residents and their families food when they were unable to obtain it themselves.
- Performed initial and ongoing assessments of patients' medical, physical and psychosocial status.
- Provided help with injuries on how to fix and limit the pain.
- Improved resident satisfaction by addressing concerns promptly and providing compassionate care.
Customer Management Associate
Shoprite
03.2017 - 05.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
Bachelor of Science - Physical Therapy
Florida Gulf Coast University
Fort Myers, FL12-2025
Skills
- Treatment Planning
- Ethical Practice
- Emergency Management
- Compassionate Care
- injury advice
- physical therapy
Timeline
Specialized Care for Residents
Grace Managment
08.2022 - Current
Customer Management Associate
Shoprite
03.2017 - 05.2018
Bachelor of Science - Physical Therapy
Florida Gulf Coast University
Similar Profiles
SAUD BIN TURKI AL SAUDSAUD BIN TURKI AL SAUD
Sr. Analyst at SABIC,ENTERPRISE RISK MANAGMENT,GLOBAL BUSINESS CONTINUITY MANAGMENTSr. Analyst at SABIC,ENTERPRISE RISK MANAGMENT,GLOBAL BUSINESS CONTINUITY MANAGMENT
Sergey UlasavetsSergey Ulasavets
Barista (Volunteer Work) at Grace Café | Grace Slavic Pentecostal ChurchBarista (Volunteer Work) at Grace Café | Grace Slavic Pentecostal Church
SHAWN GARDINERSHAWN GARDINER
Administrator / Acting Administrator at Grace Bible Fellowship / Grace Christian AcademyAdministrator / Acting Administrator at Grace Bible Fellowship / Grace Christian Academy
TIMOTHY F. KEANEYTIMOTHY F. KEANEY
Vice Chairman at BNY MELLONVice Chairman at BNY MELLON
KURT BuddeKURT Budde
Corporate and Incentive Sales Manager at Worldwide Cruise AssociatesCorporate and Incentive Sales Manager at Worldwide Cruise Associates