Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MICHAEL DOTSON

Bellevue,NE

Summary

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Business Analyst

Silverline Mphasis
New York, NY
01.2024 - Current
  • Collaborated with stakeholders from different departments to gather project requirements.
  • Aided in the development of informative training content for internal staff pertaining to newly introduced products or services.
  • Provided technical support throughout user acceptance testing cycles.
  • Presented complex technical concepts in clear and understandable language to non-technical individuals.
  • Gathered feedback from end users regarding usability issues related to applications or systems.
  • Identified gaps between current state and desired future state operations.
  • Analyzed existing systems and processes to identify areas of improvement.
  • Translated user needs into actionable items that could be addressed by IT teams.
  • Created detailed process flows and user stories to document system requirements and design solutions.
  • Delivered timely support by tracking issues and communicating resolutions to end users.
  • Conducted detailed business analysis, outlining problems, opportunities, and solutions for a business.
  • Managed requirements traceability information and tracked requirements status throughout the project.
  • Identified and analyzed user requirements, procedures, and processes for optimization strategies.
  • Defined business requirements and reported them back to stakeholders.
  • Provided technical support for existing reports, dashboards or other tools.
  • Investigated bugs reported by users and implemented fixes as needed.
  • Created reports and dashboards in Salesforce to track key performance indicators.
  • Configured profiles, roles, sharing rules, workflow rules, according to client's requirement.
  • Provided guidance on best practices for utilizing the full capabilities of Salesforce platform.
  • Provided training and support for clients on the use of Salesforce products.

CDL Delivery Driver

Paradigm Trucking LLC
Omaha, NE
04.2017 - Current
  • Kept the cab area clean and organized at all times.
  • Drove delivery truck to deliver products safely and efficiently while adhering to traffic laws and regulations.
  • Provided customer service by responding to inquiries and complaints in a courteous manner.
  • Performed pre-trip inspections on delivery vehicles to ensure safety and compliance with DOT regulations.
  • Followed applicable federal motor carrier safety regulations when operating the vehicle.
  • Utilized GPS navigation systems for efficient route selection and timely arrivals at destinations.
  • Loaded and unloaded cargo in accordance with company procedures.
  • Maintained accurate records of deliveries, including invoices, manifests, and other relevant documents.
  • Adhered to all applicable local state laws while driving commercial vehicles.
  • Ensured all shipments were properly secured before leaving the facility.
  • Communicated effectively with dispatchers regarding any changes in delivery schedules or routes due to traffic delays or weather conditions.
  • Provided feedback related to customer satisfaction after each delivery run.
  • Inspected delivery vehicle's equipment such as tires, lights, brakes, gas, oil, and water levels to maintain operational safety standards.

Software Tester/ Help Desk

Oxbow Data Management
Bellevue, NE
12.2017 - 04.2021
  • Design test plans, scenarios, scripts, or procedures
  • Test system modifications to prepare for implementation
  • Document software defects, using a bug tracking system, and report defects to software developers
  • Identify, analyze, and document problems with program function, output, online screen, or content
  • Monitor bug resolution efforts and track successes
  • Plan test schedules or strategies in accordance with project scope or delivery dates
  • Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems
  • Investigate customer problems referred by technical support
  • Install, maintain, or use software testing programs
  • Provide feedback and recommendations to developers on software usability and functionality
  • Answer user inquiries regarding computer software or hardware operation to resolve problems
  • Enter commands and observe system functioning to verify correct operations and detect errors
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Remote Delivery driver

HD Supply
Omaha, NE
06.2015 - 12.2017
  • Obey traffic laws and follow established traffic and transportation procedures
  • Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition
  • Report any mechanical problems encountered with vehicles
  • Load and unload trucks, vans, or automobiles
  • Verify the contents of inventory loads against shipping papers
  • Maintain records, such as vehicle logs, records of cargo, or billing statements, in accordance with regulations
  • Read maps and follow written or verbal geographic directions
  • Report delays, accidents, or other traffic and transportation situations to bases or other vehicles, using telephones or mobile two-way radios
  • Drive trucks equipped with public address systems through city streets to broadcast announcements for advertising or publicity purposes.

Sales Rep/ Tech Support Intern

Big Ink Inc.
Bellvue, NE
06.2014 - 07.2014
  • Monitor the system for equipment failure or errors in performance
  • Respond to program error messages by finding and correcting problems or terminating the program
  • Notify supervisor or computer maintenance technicians of equipment malfunctions
  • Answer telephone calls to assist computer users encountering problems
  • Record information such as computer operating time, problems that occurred, and actions taken
  • Answer customers' questions about products, prices, availability, or credit terms
  • Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services
  • Quote prices, credit terms, or other bid specifications
  • Negotiate prices or terms of sales or service agreements
  • Maintain customer records, using automated systems
  • Prepare sales contracts for orders obtained, and submit orders for processing.

Education

Master of Science (M.S.) - Information System Management

BELLEVUE UNIVERSITY
Bellevue, NE
05.2017

Bachelor of Science (B.S.) - Health Science

BELLEVUE UNIVERSITY
Bellevue, NE
06.2014

Skills

  • Proficient in computer skills
  • MySqL Workbench knowledge
  • Agile Development Knowledge
  • Team player
  • Coding Experience: PHP, Java Script, HTML
  • Understating code base
  • Database Knowledge
  • High customer service
  • Quick learner
  • Knowledge in Jira, Fogbug
  • Problem solver
  • Experience using Automation testing tools: Ranorex, Usetrace, and Selenium
  • Excellent interpersonal skills
  • Software development life cycle
  • Requirements Gathering
  • Microsoft Office Suite
  • CRM Systems
  • Consulting
  • User Acceptance Testing
  • Documentation
  • Business Analysis
  • Problem-Solving
  • Salesforce Customization
  • Lightning Experience
  • Nonprofit Success Pack
  • Data Migration
  • Process Automation
  • Decision-Making
  • Interpersonal Skills
  • Agile Methodology
  • Self Motivation
  • Teamwork and Collaboration
  • Information systems management
  • Salesforce Configuration

Certification

  • Salesforce Certified Administrator
  • Salesforce Certified Associate
  • Salesforce Certified Business Analyst
  • Salesforce Certified AI Associate

Timeline

Business Analyst

Silverline Mphasis
01.2024 - Current

Software Tester/ Help Desk

Oxbow Data Management
12.2017 - 04.2021

CDL Delivery Driver

Paradigm Trucking LLC
04.2017 - Current

Remote Delivery driver

HD Supply
06.2015 - 12.2017

Sales Rep/ Tech Support Intern

Big Ink Inc.
06.2014 - 07.2014

Master of Science (M.S.) - Information System Management

BELLEVUE UNIVERSITY

Bachelor of Science (B.S.) - Health Science

BELLEVUE UNIVERSITY

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MICHAEL DOTSON