Michael Douchette
Sterling
Summary
Dedicated professional specializing in client support and service coordination. Proven ability in documentation accuracy and compliance management. Committed to fostering strong client relationships and enhancing service delivery.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Day Service specialist
The Caring Community Of CT
Colchester
12.2005 - Current
- Assisted clients with daily living activities and personal care needs.
- Developed and maintained strong relationships with clients and their families.
- Coordinated services and resources to enhance client support and well-being.
- Trained new staff on best practices for client interaction and care protocols.
- Documented client interactions accurately in compliance with organizational standards.
- Provided training to new staff members on the proper use of tools, equipment, supplies, processes. related to service operations.
- Organized daily work schedule to ensure efficient use of time while adhering to company policies and procedures.
- Ensured compliance with applicable laws, regulations, safety standards, and internal policies and procedures when providing service.
- Maintained accurate records of customer transactions including purchase orders and invoices.
- Tracked customer support cases and followed up on complex issues to correct problems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Senor Living Specialist
The Caring Community
Colchester
02.2013 - 03.2015
- Facilitated communication between families and care providers effectively.
- Implemented best practices in client support and resource allocation.
- Monitored client progress and adjusted care strategies accordingly.
- Assisted in organizing community outreach programs for awareness initiatives.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
GED -
Griswold High School
Jewett City, CT12-1995
Skills
- Client support and service coordination
- Compliance management
- Documentation accuracy
- Resource allocation
- Customer relationship management
- CPR certified
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Decision-making
- Task prioritization
Certification
First aid and CPR
References
References available upon request.
Timeline
Senor Living Specialist
The Caring Community
02.2013 - 03.2015
Day Service specialist
The Caring Community Of CT
12.2005 - Current
GED -
Griswold High School