Michael Douglas
Lafollette ,TN
Summary
Motivational leader and organizational problem-solver with advanced skills in supervision, team building, and customer service. Proven ability to step into roles and implement positive changes that drive company success. Adept at utilizing training, monitoring, and morale-building techniques to enhance employee engagement and performance. Possesses a strong work ethic, adaptability, and exceptional interpersonal skills, combined with a proven track record of quickly mastering new skills and working independently with great diligence. Highly motivated to embrace new challenges and contribute to organizational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Financial Services Representative
LENDING SOLTIONS INC
Knoxville, TN
10.2023 - Current
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Managed daily call center operations, ensuring optimal staffing levels to meet service level objectives.
- Accessed accounts dealing with Credit Unions around the world and provided accuracy and safety to the members.
- Preformed account management and provided information about various different Credit Union policy.
- Cross sold averages for other items that were offered by the Credit Union were done efficiently and aided members to learning about new products.
Kitchen Manager
Wendy’s
Clinton, TN
12.2021 - 10.2023
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
Shift Leader
Little Ceasers
Jacksboro, TN
06.2020 - 12.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Education
N/A - Counseling Psychology
Southern New Hampshire University
Hooksett, NHGED - Advanced Manufacturing
Career Magnet Academy
Knoxville, TN05.2020
Skills
- Financial Services
- Customer Relationship Management
- Cash Management
- Cash Handling
- Financial Product Sales
- Certificates of deposit
- IT Skills
- Microsoft Word, PowerPoint, and Excel
- Google Docs, Slides and Sheets
- Management
- Customer Service
- Verbal Communication
- Critical Thinking
- Issue and conflict resolution
Accomplishments
- Led team to achieve high gross profit, earning recognition from upper management and financial reward.
- Promoted from to management in less than 12 months multiple times.
- Created a highly effective new program that significantly impacted efficiency and improved operations.
- Consistently maintained high customer satisfaction ratings.
- Knowledge of Credit Union compliance and skills.
- Sales skills and product awareness.
- Advanced Manufacturing training.
- Teller training.
- MIG training.
Certification
- Servsafe certified
- NCR certified
- OSHA 10 certified
- Microsoft certified
Timeline
Financial Services Representative
LENDING SOLTIONS INC
10.2023 - Current
Kitchen Manager
Wendy’s
12.2021 - 10.2023
Shift Leader
Little Ceasers
06.2020 - 12.2021
N/A - Counseling Psychology
Southern New Hampshire University
GED - Advanced Manufacturing
Career Magnet Academy