MICHAEL DOUGLAS
Snellville,Georgia
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Restorative Justice Specialist
City Of Atlanta
Atlanta, GA
08.2022 - Current
- Supports staff of attorneys as a primary assignment, and provides back-up secretarial assistance to others as assigned.
- Accurately files and serves court documents when required, while accurately proofreading to ensure accuracy and completeness prior to distribution or filing.
- Collects, examines, and organizes evidence and other legal documents for attorney review and case preparation.
- Research regulations, laws, and legal articles to assist with the preparation of reports, case files, and legal advice.
- Communicates with clients and witnesses to schedule meetings, interviews, and depositions.
- Manages, organizes, and maintains documents.
Jury Clerk
Fulton County Superior Court
Atlanta, GA
01.2023 - 02.2024
- Organized and maintained filing systems for confidential documents.
- Assisted customers with inquiries and complaints in a professional manner.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Answered phones in a courteous manner while providing excellent customer service.
- Prepared deposits according to established procedures.
- Generated daily reports of sales activity for management review.
- Performed data entry tasks to update customer accounts records.
- Assisted judges and judicial staff with jury assembly.
Customer Service Manager
Premier Fitness Source
Atlanta, GA
01.2016 - 08.2022
- Provided leadership to a team of Customer Service Representatives, which included monitoring performance, process improvement, interviewing/hiring, and working hands on to manage daily activities within the department
- Monitored the workload of direct reports and allocated responsibilities so that the department ran efficiently
- Acted as a liaison between employees, customers, and management to ensure flow of information within the department is sufficient to facilitate business operational goals
- Increased customer satisfaction and retention by providing customers accurate, consistent, timely, and meaningful information
- Built rapport and collaborative relationships with current and prospective members in accordance with compliance guidelines
- Was able to handle customer inquiries and responded with empathy to complaints and concerns
Loss Mitigation Specialist/ Debt Collector
CitiFinancial
Atlanta, GA
04.2015 - 01.2016
- Worked directly with customers managing collection activities while ensuring a high level of customer service
- Made determinations as to strength of mortgagor income situation to determine other potential resolutions such as: Modification, Full Payoff, Short Sale, and Reinstatement
- Utilized various skip tracing techniques and collection strategies to locate right parties to negotiate payment arrangements on high collectability or value accounts
- Negotiated settlements, authorized credit bureaus deletions, negotiated payment arrangements, took accounts out of treatment within certain guidelines
Education
Bachelor of Arts - Criminal Justice, Legal Studies
Georgia State University, Andrew Young School of Policy Studies
Atlanta, GA05.2022
Skills
- Apple iWork (Pages, Numbers, Keynote, etc)
- Google Docs
- Microsoft Office
- Westlaw, LexisNexis, eCourt, Criminal Computerized History (CCH)
- GCIC
Training
- Criminal Law
- Civil Rights and Liberties
- Policing and Individual Rights
- Stat Analysis in CJ
- Law Justice
- Social Change
Timeline
Jury Clerk
Fulton County Superior Court
01.2023 - 02.2024
Restorative Justice Specialist
City Of Atlanta
08.2022 - Current
Customer Service Manager
Premier Fitness Source
01.2016 - 08.2022
Loss Mitigation Specialist/ Debt Collector
CitiFinancial
04.2015 - 01.2016
Bachelor of Arts - Criminal Justice, Legal Studies
Georgia State University, Andrew Young School of Policy Studies
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