Summary
Overview
Work History
Education
Skills
Timeline
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MICHAEL DOUGLASS

Inglewood,CA

Summary

Encouraging individual and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Security/Asset Protection

Hermes/Celine/Gucci
01.2020 - Current
  • During my time at Hermes I was allowed to grow and gain knowledge on protecting assets in a high end retail space
  • In this position I am able to utilize my education as well as my extensive background in security and customer service to produce effective results in benefit of the company
  • Duties includes investigating missing inventory, cash shortages and fraudulent activity
  • Reviewing video surveillance, live in-person observation, and daily accounting reports.
  • Works effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a face to face environment.
  • Excellent communication skills, both verbal and written.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Increased customer satisfaction by providing professional and courteous front end support.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls and complaints efficiently, finding satisfactory resolutions for both customers and the company alike.

Loss Prevention Agent/Ofiice Assistant

Macy's
01.2016 - 01.2019
  • My main role as a LP agent was to analyze data to identify and eliminate loss of merchandise
  • Monitored CCTV camera network and recording daily reports using Microsoft Office and Excel
  • Duties also included logging inventory, extensive auditing, receiving packages and communicating with all store departments
  • Working this position allowed me to learn basic level skills of loss prevention and inventory control in the retail space.
  • Contributed to a positive shopping experience for patrons by addressing concerns or questions related to store security measures.
  • Collaborated with other departments such as merchandising and operations to ensure cohesive implementation of loss prevention initiatives across all aspects of the business.
  • Utilized advanced technology tools for enhanced surveillance capabilities, leading to improved detection rates of potential threats or incidents.
  • Assisted law enforcement in investigations, providing essential information that led to arrests and convictions related to retail theft incidents.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Shipping Clerk

Fedex
01.2015 - 01.2019
  • My duties at Fedex included examining shipment contents, packing, sealing and labeling postage for processing and shipping in a timely manner
  • During working this position I monitored inventory through reports and communicating discrepancies to management
  • Maintained all relevant inventory paperwork and entered accurate inventory data in computer system
  • My position also required me to perform receiving tasks such as unloading trucks, organizing pallets of boxed merchandise and transporting cargo to designated areas throughout warehouse.
  • Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
  • Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
  • Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Ensured accuracy in all international shipments by staying up-to-date on customs regulations and properly completing required paperwork.
  • Provided exceptional administrative support, managing correspondence, scheduling appointments, and maintaining filing systems.

Education

Criminal Justice Associates -

Camden County College
Blackwood, NJ

High School Diploma -

Winslow High School
Atco, NJ
06.2006

Skills

Customer Service

Customer Relations

Attention to Detail

Multitasking

Excellent Communication

Critical Thinking

Security Systems Management

Case report writing

Physical Security

Incident Reporting

Problem-solving abilities

Call Center Customer Service

Timeline

Security/Asset Protection

Hermes/Celine/Gucci
01.2020 - Current

Loss Prevention Agent/Ofiice Assistant

Macy's
01.2016 - 01.2019

Shipping Clerk

Fedex
01.2015 - 01.2019

Criminal Justice Associates -

Camden County College

High School Diploma -

Winslow High School

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MICHAEL DOUGLASS