Michael Douglass
Ft. Washington,MD
Summary
Skilled agricultural manager with demonstrated operations, and team management abilities. Coordinate efficient activities at all levels to support business profits and maintain sustainable operations. Employee-focused and performance-oriented with good training and mentoring abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Gardener
National Park Service; National Capital Region
05.2024 - Current
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Perform a wide variety of gardening work using independent judgment.
- Identify and diagnose insect disease and cultural pressures; apply proper control measure.
- Operate vehicles and motorized equipment; use a wide range of gardening tools to accomplish tasks.
- Maintain a high level of personal and environmental safety.
Nursery Manager
Ed's Plant World
08.2020 - 04.2024
- Kept up-to-date on latest nursery trends and advances and served as valued resource for team and customers.
- Worked directly with customers as salesperson and role model for entire sales team.
- Monitored watering times, soil conditions and plant positions and made informed adjustments in response to weather conditions.
- Assisted with Assigning team work schedules. Delegated commensurate with staff member skills and monitored and evaluated performance.
- Hired and trained permanent and temporary nursery staff and adjusted levels to account for peak seasons and off-seasons.
- Ordered plants and nursery merchandise and maintained marketable inventory across seasons.
- Wrote and distributed customer help information on care for nursery products, watering and sun needs.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance and minimizing waste.
- Performed repairs and preventive maintenance on irrigation system and property.
- Set up and managed plant irrigation systems to maintain optimal flows to different types of plants.
- Maintained tidy, clean and well-organized greenhouse for optimal productivity and professionalism.
- Used skills to grow new plants from seeds, clippings, bulbs and clone-cubes.
- Optimized growth and development at every stage and moved finished plants to sales displays for customer viewing.
- Coordinated inventories of seeds, chemicals, plant nutrients and tools to achieve business targets.
- Positioned irrigation systems to deliver optimal amounts of water for crop growth without waste.
- Established schedules and assigned work tasks to individual team members based on strengths, knowledge and availability to meet business, plant and customer demands.
- Placed supply orders, restocked supplies and merchandised products for purchase by customers.
- Flexed with unexpected problems such as droughts and infestations to maintain farm profits.
- Handled complex and urgent customer concerns calmly to maximize satisfaction and enhance loyalty.
- Directed work of 8-member team of nursery staff and greenhouse growers managing need of more than 10,000 plants.
- Inspected nursery and equipment for signs of disrepair and coordinated repairs and replacements.
Senior Sales Associate/Landscape Crew Member
Ed's Plant World
03.2015 - 08.2020
- Maintained comprehensive knowledge of industry-related goods and services.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Greeted customers and helped with product questions, selections and purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Completed orders and organized product deliveries to meet customer timetables.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Landscaped yards by planting flowers, grass, trees, and bushes.
- Demonstrated skilled use and maintenance of landscape tools and equipment.
- Prepared soil for planting and sowing.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Production Farm Laborer
Ed's Plant World
07.2013 - 03.2015
- Operated farm equipment such as tractors and Kubota with extreme care and precision.
- Loaded and unloaded materials and products on trucks, trailers by hand or with forklift truck.
- Determined pest and weed issues and applied pesticides, herbicides and fertilizers.
- Pulled orders quickly to maintain demanding productivity goals.
- Planted, cultivated and harvested various types of trees, shrubs and plants.
- Transported and loaded harvested items into delivery trucks.
- Created additional plant material through multiple propagation methods.
Sales Associate
Ed's Plant World
04.2012 - 07.2013
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Completed orders and organized product deliveries to meet customer timetables.
Education
High School Diploma -
DeMatha Catholic High School
Hyattsville, MD06.2013
Skills
- Complex Problem-Solving
- Customer Needs Assessments
- Reading Comprehension
- Plant Identification
- Plant Propagation
- Hand and Power Tools
- Plant Displays
- Oversee Irrigation
- Limbing and Pruning
- Pest Prevention
- Direct Planting
- Landscaping
Timeline
Gardener
National Park Service; National Capital Region
05.2024 - Current
Nursery Manager
Ed's Plant World
08.2020 - 04.2024
Senior Sales Associate/Landscape Crew Member
Ed's Plant World
03.2015 - 08.2020
Production Farm Laborer
Ed's Plant World
07.2013 - 03.2015
Sales Associate
Ed's Plant World
04.2012 - 07.2013
High School Diploma -
DeMatha Catholic High School
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