Michael Dovel
Virginia Beach,VA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
23
23
years of professional experience
Work History
General Manager
Best Buy
04.2023 - Current
- Managed budget implementations, employee reviews, training and schedules.
- Managed a diverse team of 70 professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Best Buy
10.2012 - 04.2023
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring 150 personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
General Manager
Best Buy
09.2007 - 10.2012
- Managed a diverse team of 100 professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
General Manager
Best Buy
02.2006 - 09.2007
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Drove a 15% increase in revenue over 18 months while leading operations, strategic vision, and long-range planning.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
District Loss Prevention Manager
Best Buy
01.2005 - 02.2006
- Conducted thorough investigations of theft incidents, leading to the identification and apprehension of suspects.
- Reduced inventory shrinkage by implementing effective loss prevention strategies and training store personnel.
- Established a positive work environment through consistent enforcement of company policies and guidelines related to loss prevention.
- Enhanced store security by conducting regular audits, identifying vulnerabilities, and recommending improvements.
- Collaborated with store managers at 12 locations to develop comprehensive action plans for loss prevention initiatives.
District Manager
Best Buy
09.2001 - 01.2005
- Supervised 12 locations to enforce high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Coordinated with other district managers to actualize performance improvement strategies.
District Operations Manager
Best Buy
01.2001 - 09.2001
- Developed strategic plans for the 10 stores in the district to achieve short-term and long-term goals.
- Created a culture of continuous improvement by encouraging feedback from employees and addressing concerns promptly.
- Improved district operations efficiency by streamlining processes and implementing best practices.
- Led process improvement initiatives that positively impacted overall efficiency and bottom-line results.
Education
BBA - Business Administration And Management
Radford University
Radford, VASkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Training and coaching
- Customer Relations
- Training and Development
- Inventory Control
- P&L Management
- Labor Cost Controls
- Strategic Planning
- Vendor relationships
Timeline
General Manager
Best Buy
04.2023 - Current
General Manager
Best Buy
10.2012 - 04.2023
General Manager
Best Buy
09.2007 - 10.2012
General Manager
Best Buy
02.2006 - 09.2007
District Loss Prevention Manager
Best Buy
01.2005 - 02.2006
District Manager
Best Buy
09.2001 - 01.2005
District Operations Manager
Best Buy
01.2001 - 09.2001
BBA - Business Administration And Management
Radford University