Michael Dovenbarger
Greenfield,IN
Summary
Professional night operations leader with proven track record in overseeing late-hour activities and ensuring smooth workflows. Strong focus on team collaboration and achieving results, adapting swiftly to changing needs. Skilled in conflict resolution, staff supervision, and maintaining operational efficiency. Known for reliability, effective communication, and hands-on approach to problem-solving.
Overview
21
21
years of professional experience
Work History
Night Supervisor
Gilliam Janitorial
11.2023 - Current
- Developed strong relationships with staff members through effective communication and leadership efforts.
- Manage a staff of 40+ employees at various locations including schools, governmental offices and private businesses.
- Addressed customer complaints swiftly, resolving issues in a professional manner to promote positive experiences during nighttime hours.
- Ensured a clean and organized work environment by directing nightly cleaning tasks and routine maintenance activities.
- Improved employee performance by conducting regular evaluations and providing constructive feedback.
- Managed communication between associates and management, addressing key issues and needs.
Head of Facilities/Custodian
Mt. Vernon High School
08.2021 - 10.2023
- General maintenance, care and cleanliness of school and all on-site facilities including athletics and grounds
- Manage a staff of 10+ employees on all shifts including payroll, shift responsibilities and overall needs of students and staff
- Ordering and maintaining supplies for the school and working with vendors in negotiating of costs and goods
- Managing the calendar of outside events to ensure proper staffing and providing necessary resources for the success of their events
- Communicating with school district superiors on a regular basis on areas of concerns and offering areas of improvement
Late Stage Collections Agent
Carrington Mortgage
04.2020 - 08.2021
- Receive inbound calls regarding 60-120 days past due accounts
- Made outbound calls regarding foreclosures and repayment options
- Currently making COVID-19 outbound calls on past due accounts advising of any and all loss mitigation or repayment options available to the customer
- Won several contests for the highest mortgage assistance package completion, Top Collection Agent and Employee of the Month
Furniture Manager
Big Lots
10.2019 - 04.2020
- Manage the day-to-day activities of Furniture Department sales, inventory and financing
- Surpassed monthly sales goals every month by a minimum of 20% while finishing #1 in a nationwide leasing contest
Store and Warehouse Manager
Salvage and Company
10.2018 - 10.2019
- As the Store and Warehouse Manager, I am responsible for a staff of 27
- I manage inventory control, asset management, basic HR responsibilities such as hiring and termination of employees, reviews and daily staffing of both the store and warehouse
- I create and manage weekly sales promotions and social media advertising
Operations Manager
Easy Home (The Room Place)
08.2016 - 10.2018
- As the General Manager I was responsible for all HR responsibilities, Sales and appearance of the store along with being responsible for the collections aspect of the business
- P&L, purchasing, inventory control and shrink prevention were also daily responsibilities required of the position along with the logistics side of routing drivers for deliveries or returns, I also handle all customer financing from the Room Place
Human Resources Specialist/Onsite Manager
Anchor Staffing - Acro Service Corp
05.2015 - 08.2016
- As the Onsite Manager and Human Resources Specialist I was responsible for all HR responsibilities at the Onsite office while handling paperwork, reports and occasional coaching sessions of active temporaries while onsite at the client location
- I was responsible for marketing, communication and the operation at Seymour, IN
- These responsibilities included Onboarding and Off boarding associates at the client facility along with the staff in the Seymour office
General Manager
Aarons
01.2004 - 12.2015
- As the General Manager I was responsible for all HR responsibilities, Sales and appearance of the store along with being responsible for the collections aspect of the business
- P&L, purchasing, inventory control and shrink prevention were also daily responsibilities required of the position along with the logistics side of routing drivers for deliveries or returns
General Manager
American Rental
12.2012 - 05.2015
- As the General Manager I was responsible for all HR responsibilities, Inventory and overall appearance of the store
- Due to a small number of available hours for employees, I was also worked directly with the customers for customer service and sales, maintaining inventory levels, transfers of inventory and Cashier responsibilities
- Additionally I was responsible for maintaining and following on overdue accounts in an attempt to make collections on existing unpaid accounts
Education
HS Diploma - General Studies
Coshocton High School
Coshocton, Ohio01.1993
Skills
- Health and safety
- Incident reporting
- Scheduling coordination
- Labor scheduling
- Supervisory experience
- Staff supervision
- Strong leadership
- Customer service
- Problem-solving skills
- Attention to detail
- Multitasking Abilities
- Excellent communication
Timeline
Night Supervisor
Gilliam Janitorial
11.2023 - Current
Head of Facilities/Custodian
Mt. Vernon High School
08.2021 - 10.2023
Late Stage Collections Agent
Carrington Mortgage
04.2020 - 08.2021
Furniture Manager
Big Lots
10.2019 - 04.2020
Store and Warehouse Manager
Salvage and Company
10.2018 - 10.2019
Operations Manager
Easy Home (The Room Place)
08.2016 - 10.2018
Human Resources Specialist/Onsite Manager
Anchor Staffing - Acro Service Corp
05.2015 - 08.2016
General Manager
American Rental
12.2012 - 05.2015
General Manager
Aarons
01.2004 - 12.2015
HS Diploma - General Studies
Coshocton High School
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