Hi, I’m
Michael Dowl
Belleville,IL
Summary
Proven mover/driver with a track record of enhancing customer satisfaction through meticulous packing and safe transportation of belongings, as demonstrated at Ab&c Moving and Delivery. Skilled in heavy lifting and team collaboration, I excel in optimizing moves and delivery management, ensuring efficient and damage-free relocations. My strong communication skills foster positive client relationships, contributing to seamless moving experiences.
Perform all duties associated with Army National Guard Soldier. Display customs and courtesies, use chain of command to effectively communicate, complete mandatory yearly training to maintain the standards required of a Solider. Specific military occupation is motor vehicle operator. Complete monthly, quarterly, and before and after use preventative maintenance checks and services. Operate M1088 tractor truck on both standard operations convoys and combat training scenarios. Complete any given tasks from superiors and imperative tasks for team and mission success.
Overview
5
years of professional experience
Work History
Ab&c Moving and Delivery
Mover/Driver
03.2024 - Current
Job overview
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to Number lbs.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Moved furniture and boxes using utility dolly and truck ramp.
- Inspected items for damage and reported issues to supervisor for resolution.
- Strapped items down over protective padding to secure throughout transportation.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
- Followed safety protocols to prevent accidents and injuries.
- Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and reassembling tables.
- Communicated with customers courteously and professionally to drive satisfaction.
- Improved client satisfaction by carefully packing and transporting their belongings in a timely manner.
- Assisted clients with furniture disassembly and reassembly, ensuring proper setup at the new location.
- Communicated with clients to understand their specific needs, tailoring services accordingly for a seamless moving experience.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Arranged items at destination according to customer requests and instructions.
- Maintained excellent customer service, addressing any concerns and providing solutions as needed.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Ensured safe transportation of items by properly loading and securing them in the moving truck.
Army National Gaurd
Motor Transport Operator (88M)
02.2020 - Current
Job overview
- Responded quickly and calmly in emergency situations.
- Safely transported personnel and equipment to various locations, ensuring timely arrival and mission success.
- Conducted risk assessments for transportation missions, enabling informed decision-making on route selection.
- Effectively managed a diverse range of vehicles within the motor pool, maximizing asset utilization and extending service life.
- Optimized route planning for convoys, reducing travel time while maintaining safety standards.
- Contributed to the successful completion of numerous missions by efficiently managing fuel supplies and consumption rates.
- Increased safety awareness by providing comprehensive driver training for new personnel.
- Managed vehicle inventory, ensuring accurate record-keeping and proper distribution of resources.
- Maintained proficiency in tactical planning options and convoy defense techniques.
- Operated with safety and skill to avoid accidents and delays.
- Managed loading, unloading and safety of all personnel, cargo and equipment.
Home Depot
Electrical and Lighting Associate
12.2023 - 03.2024
Job overview
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Optimized inventory management to reduce overhead costs, employing advanced forecasting techniques.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Increased sales by customizing pitches to address specific client needs and concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
Education
Belleville East High SchoolBelleville, IL
High School Diploma from Science
05.2020
Skills
- Time Management
- Team Collaboration
- Physical Fitness
- Strong Communication Skills
- Furniture Moving
- Adaptable and Flexible
- Materials handling and transport
- Adaptable nature
- Heavy Lifting Expertise
- Truck loading and unloading
- Problem-solving skills
- Proper equipment usage
- Wrapping and boxing
- Verbal and written communication
- Loading and unloading proficiency
- Packing expertise
- Physical Stamina and Endurance
- Decision-Making Competence
- Workplace Cleanliness Maintenance
- Truck loading
- Inventory Management Abilities
- Scheduling proficiency
- Clean Driving Record
- Commercial driving
- Delivery Management
- Loading and unloading
- Equipment Operation
- Lift up to Number pounds
- Route Planning
- Vehicle inspections
- Route Planning Knowledge
- Pallet Jack Handling
- Willing to Learn
- Attention to Detail
- Relationship Building
- Critical Thinking
- Stacking and Staging
- Physical Strength and Stamina
- Truck Driving
Timeline
Mover/Driver
Ab&c Moving and Delivery
03.2024 - Current
Electrical and Lighting Associate
Home Depot
12.2023 - 03.2024
Motor Transport Operator (88M)
Army National Gaurd
02.2020 - Current
Belleville East High School
High School Diploma from Science
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