Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Dowling

Charlottesville,VA

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and problem solving. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Experienced in interacting with staff at all levels of organization and customers.

Overview

15
15
years of professional experience

Work History

Sales Executive

American Standard
Richmond, VA
05.2025 - Current
  • Deliver in-home presentations of company qualifications and products, achieving one-call close using proactive sales approach
  • Achieved an average retention rate of 33%, driving revenue growth.
  • Products: American Standard Bath remodeling, safety showers, and Hydrotherapy Tubs.

Territory Channel Sales Manager

MMI Door, Inc, subsidiary of JELD-WEN Holdings
Charlottesville, VA
10.2023 - 03.2025
  • Cultivated and sustained strong, long-term relationships with key accounts of MMI Door, a subsidiary within JELD-WEN.
  • Resolved customer warranty issues received consistently high levels of satisfaction from our distributors and retail customers.
  • Analyzed territory performance metrics identifying growth opportunities, optimized market penetration and revenue generation. Top 10% of PA division sales team.

Sales Executive

Kohler by Home Smart Industries
Central, VA
03.2021 - 10.2023
  • Delivered in-home presentations , averaging a close ratio of 35%.
  • Managed up to 8 pre-qualified appointments per week,
  • Negotiated contracts aligning customer needs with product
  • Products: Kohler Hydrotherapy Tubs and Safety Showers.

Pro Sales Manager

Lowe's Home Improvement
Central, VA
11.2019 - 03.2021
  • Cultivated strong relationships with high-revenue Pro customers, doubling annual revenue.
  • Doubling the number of new accounts regionally and managed existing customer accounts.
  • Computer: Microsoft Office Suite, Teams, and Salesforce

Professional Home Inspector

NextDay Inspect LLC
Sterling, VA
07.2016 - 11.2019

Sales Consultant & Certified Energy Specialist

Comfenergy LLC
Washington D.C.
05.2013 - 07.2016

Project Sales Consultant

Sears Home Improvement Division
Washington D.C.
09.2011 - 04.2013

Education

Master of Science - Economics

West Virginia University

Bachelor of Science - Geology

West Virginia University

Skills

  • Customer Relationship Management
  • Computer Literacy: Microsoft Office, CRM Software
  • Account Management
  • Bilingual: Spanish and English (Intermediate)

Timeline

Sales Executive

American Standard
05.2025 - Current

Territory Channel Sales Manager

MMI Door, Inc, subsidiary of JELD-WEN Holdings
10.2023 - 03.2025

Sales Executive

Kohler by Home Smart Industries
03.2021 - 10.2023

Pro Sales Manager

Lowe's Home Improvement
11.2019 - 03.2021

Professional Home Inspector

NextDay Inspect LLC
07.2016 - 11.2019

Sales Consultant & Certified Energy Specialist

Comfenergy LLC
05.2013 - 07.2016

Project Sales Consultant

Sears Home Improvement Division
09.2011 - 04.2013

Bachelor of Science - Geology

West Virginia University

Master of Science - Economics

West Virginia University
Michael Dowling