Michael Downs
Terrell,Tx
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
34
34
years of professional experience
Work History
Assistant Property Manger
BTA Self Storage
Rockwall, TX
11.2023 - Current
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Negotiated rental terms with applicants ensuring that they comply with company policy standards.
- Conducted market research to determine competitive rental rates for properties.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
- Explained policies and procedures to tenants and enforced rules.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Collected monthly assessments, rental fees, deposits and payments.
Store Manager
Murphy USA
Terrell, TX
05.2022 - Current
- Delivering unparalleled customer service.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Outbound Order Selector /shipping Dock
AutoZone Distribution
Terrell, TX
10.2014 - 03.2015
- Pull orders for our customers, sort totes for shipping to store, consolidate stores, wrap and load trailers.
- Operated electric pallet jacks and forklifts to transport products between warehouse aisles.
- Maintained cleanliness of work area by sweeping floors, removing debris from racks and shelves.
- Ensured that all safety protocols were followed while operating material handling equipment.
- Assisted other personnel in the loading and unloading process if needed.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Used handheld scanners to key in data for packages.
- Used RF scanner to pick items from bins and complete orders.
Conductor Trainee
BNSF Railroad
Ft Worth, TX
05.2014 - 08.2014
Sales Associate
Wal-Mart
Forney, TX
11.2007 - 05.2014
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
Property Manager
Patriot Self Storage
Murphy, TX
10.2003 - 04.2006
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Met with prospective tenants to show property and assess applications or sign leases.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Oversaw daily operations, maintenance and administration of various properties.
Property Manager/District Trainer
Public Storage
Plano, TX
02.2000 - 10.2003
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Managed all maintenance requests from tenants in a timely manner.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Met with prospective tenants to show property and assess applications or sign leases.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Oversaw daily operations, maintenance and administration of various properties.
Customer Service Rep
Aegis Communications
Irving, TX
09.1999 - 02.2000
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Assistant Manager
Van Heusen
Terrell, TX
04.1997 - 05.1999
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Warehouse Supervisor
Mikasa
Terrell, TX
04.1996 - 04.1997
- Maintained and updated inventory records accurately.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Developed and implemented safety policies and procedures for the warehouse team.
- Coordinated with other departments to ensure smooth flow of materials.
- Directed receiving, warehousing, distribution and maintenance services.
- Supervised loading and unloading of materials from incoming trucks.
- Managed daily cycle counts to maintain accurate inventory levels at all times.
Cashier/Stocker
Brookshires
Terrell, TX
12.1990 - 04.1996
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
Education
High School Diploma -
Terrell High School
05.1993
Some College (No Degree) - Business Administration
Trinity Valley Community College
Skills
- Employee Training
- Problem-Solving
- Multitasking and Organization
- Team-Oriented
- Strategic Thinker
- Training and Mentoring
- Work Planning and Prioritization
- Operations Management
- Store Merchandising
- Customer Service Management
- Product and Service Sales
- Sales Professional
- Friendly and Positive
- Outstanding Communication Skills
- Reliable
Timeline
Assistant Property Manger
BTA Self Storage
11.2023 - Current
Store Manager
Murphy USA
05.2022 - Current
Outbound Order Selector /shipping Dock
AutoZone Distribution
10.2014 - 03.2015
Conductor Trainee
BNSF Railroad
05.2014 - 08.2014
Sales Associate
Wal-Mart
11.2007 - 05.2014
Property Manager
Patriot Self Storage
10.2003 - 04.2006
Property Manager/District Trainer
Public Storage
02.2000 - 10.2003
Customer Service Rep
Aegis Communications
09.1999 - 02.2000
Assistant Manager
Van Heusen
04.1997 - 05.1999
Warehouse Supervisor
Mikasa
04.1996 - 04.1997
Cashier/Stocker
Brookshires
12.1990 - 04.1996
High School Diploma -
Terrell High School
Some College (No Degree) - Business Administration
Trinity Valley Community College
Similar Profiles
Manuel GarciaManuel Garcia
Assistant Property Manager at BTA StorageAssistant Property Manager at BTA Storage
Howard KennedyHoward Kennedy
Auto Body Technician at BTA CollisionAuto Body Technician at BTA Collision
Jamie DawesJamie Dawes
Truck Driver at BTATruck Driver at BTA