Michael Doyle
Director, Product Operations
Scottsdale,AZ
Summary
Professional with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
Work History
Director, Product Operations
Buwit Family of Companies
Scottsdale, AZ
07.2025 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth. G
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Oversaw product operations and operational strategy across multiple business units, ensuring alignment between execution, cost controls, and company objectives.
- Managed all staff cost centers and operational planning initiatives to improve efficiency, accountability, and financial performance.
- Owned company wide data analytics, reporting, and automation efforts, transforming operational data into actionable insights for leadership.
- Defined key performance indicators and built executive dashboards to track product performance, operational health, and growth metrics.
- Designed and implemented automated workflows that improved data accuracy, reduced manual effort, and increased cross functional alignment.
- Led end to end product development and launch, from concept definition and requirements gathering through execution and go to market readiness.
- Partnered with cross functional teams to ensure successful product delivery, adoption, and post launch optimization.
- Drove operational improvements by standardizing processes, improving reporting cadence, and enhancing visibility across teams.
- Supported executive decision making through data driven analysis, forecasting, and operational insights.
- Built scalable operational systems and frameworks that supported sustained growth and performance across the organization.
Business Process Lead - PMO
Cardone Ventures
Scottsdale, AZ
03.2025 - 07.2025
- Oversaw cross-functional business operations initiatives, ensuring alignment between executive leadership, PMO objectives, and departmental execution.
- Defined, implemented, and continuously improved SOPs and scalable business processes to support rapid organizational growth.
- Analyzed existing workflows to identify inefficiencies and implemented data driven solutions that increased productivity and operational consistency.
- Led strategic process optimization projects across departments, improving performance, accountability, and execution speed.
- Developed and monitored key performance indicators and business analytics dashboards to measure operational effectiveness and drive decision making.
- Partnered with executive leadership and operational teams to streamline systems and integrate technology that enhanced efficiency and profitability.
- Drove continuous improvement initiatives that enabled repeatable, results driven processes across the organization.
- Supported change management efforts by aligning teams around new procedures, tools, and performance standards.
- Collaborated with functional leaders to implement corrective actions and process enhancements that improved quality and scalability.
- Contributed to long term growth strategies by building operational frameworks that supported sustainable expansion.
- Assisted in the development and maintenance of process documentation, simplifying knowledge transfer and promoting standardization across the organization.
- Conducted regular process audits to identify areas for improvement and monitor compliance with established standards.
Head of People Operations
HJH LLC / Multiple Startups
Seattle, WA
11.2020 - 03.2025
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Boosted retention rates by developing and executing targeted talent management strategies.
- Spearheaded onboarding initiatives that helped new hires acclimate quickly to the company culture and expectations.
- Optimized recruitment efforts, attracting top-notch candidates for key roles within the organization.
- Oversaw people and business operations across multiple startups, ensuring alignment between organizational structure, operational goals, and growth strategy.
- Led end to end hiring initiatives, managing talent acquisition, onboarding, and workforce planning to support rapid scaling and operational demands.
- Designed and implemented scalable operational frameworks that supported team efficiency, accountability, and cross functional collaboration.
- Developed and launched company wide training systems and operational playbooks to standardize processes and improve execution.
Defined and implemented organizational structures, roles, and workflows to improve clarity, decision making, and scalability. - Partnered with leadership teams to align people operations with broader business operations and performance objectives.
- Built and reinforced a strong workplace culture that supported productivity, collaboration, and retention during periods of growth.
- Implemented performance management systems tied to operational metrics and business outcomes.
- Established conflict resolution and issue escalation processes that minimized disruption and maintained operational continuity.
- Created employee development, training, and mentorship programs aligned with long term business and operational goals.
- Startup YourLandTC generated >$400k in 2021
- Startup Land Compass generated >$130k in first year.
- Adjusted business model to generate >$30K passive income per month.
Director of Operations
TSS, LLC
Seattle, WA
12.2023 - 10.2024
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Defined, implemented, and revised operational policies and guidelines.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Monitored budget and utilized operational resources. Decreased monthly expenses by $100K.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth. Drove sales to over $2m first year.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality
Director of Operations, Center of Excellence
EagleView Technologies, Inc.
Bellevue, WA
12.2018 - 12.2020
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Defined, implemented, and revised operational policies and guidelines.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth. Reduced general project cycle time by 50% via communication streamlining and documentation standardization.
- Established and monitored quality assurance standards to achieve operational excellence.
- Provided rapid on-demand information, recommendations, and services during company-wide production outage that resulted in direct retention of multiple large accounts that would have significantly adversely impacted company performance.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Outlined and implemented SAFE Agilist 5 techniques and attended all Lean/Agile strategy sessions, resulting in improved product development and oversight.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Achieved team goals through formalized training plans, coaching, and performance management.
Director, Affiliates & Metrics
HSG CodeBlue / ICM
Springfield, OH
01.2013 - 12.2018
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Played pivotal role in shaping strategic direction by providing data-driven insights and recommendations directly to CEO. Documented ROI on recommendations >$500k to bottom-line.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Facilitated cross-functional collaboration for improved decision-making processes within organization.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
Education
Bachelor of Science - Political Science And Government
University of California San Diego
La Jolla 06.2004 - 08.2008
Skills
Operations management
Certification
Professional in Human Resources (PHR)
Quote
Your task is not to foresee the future, but to enable it.
Antoine de Saint-Exupéry
Timeline
Director, Product Operations
Buwit Family of Companies
07.2025 - Current
Business Process Lead - PMO
Cardone Ventures
03.2025 - 07.2025
Director of Operations
TSS, LLC
12.2023 - 10.2024
Professional in Human Resources (PHR)
09-2023
Head of People Operations
HJH LLC / Multiple Startups
11.2020 - 03.2025
Director of Operations, Center of Excellence
EagleView Technologies, Inc.
12.2018 - 12.2020
Director, Affiliates & Metrics
HSG CodeBlue / ICM
01.2013 - 12.2018
Bachelor of Science - Political Science And Government
University of California San Diego
06.2004 - 08.2008
Performance
- Startup YourLandTC generated >$400k in 2021
- Startup Land Compass generated >$130k in first year
- Built marketing models and automation processes to sustain a recurring passive income stream to the business in excess of $30,000 per month.
- Designed and implemented AI-based workflows to transform MoreThanDD to a near fully-automated solution servicing customers with minimal overhead, with a 3 Day Turnaround.
- Participated in development, distribution, and analysis of an internal Employee Satisfaction Questionnaire that resulted in implementation of vetted employee suggestions directly impacting morale and productivity
- Provided rapid on-demand information, recommendations, and services during a company-wide production outage that resulted in the direct retention of multiple large accounts that would have significantly adversely impacted company performance.
- Outlined and implemented SAFE Agilist 5 techniques and attended all Lean/Agile strategy sessions, resulting in improved product development and oversight.
Performance
- Startup YourLandTC generated >$400k in 2021
- Startup Land Compass generated >$130k in first year
- Built marketing models and automation processes to sustain a recurring passive income stream to the business in excess of $30,000 per month.
- Designed and implemented AI-based workflows to transform MoreThanDD to a near fully-automated solution servicing customers with minimal overhead, with a 3 Day Turnaround.
- Participated in development, distribution, and analysis of an internal Employee Satisfaction Questionnaire that resulted in implementation of vetted employee suggestions directly impacting morale and productivity
- Provided rapid on-demand information, recommendations, and services during a company-wide production outage that resulted in the direct retention of multiple large accounts that would have significantly adversely impacted company performance.
- Outlined and implemented SAFE Agilist 5 techniques and attended all Lean/Agile strategy sessions, resulting in improved product development and oversight.