Michael Doyle
Head Of People | Operations
Seattle,WA
Summary
Guided by the belief that organizational success is deeply rooted in its people and processes, a professional committed to harmonizing operational excellence with human-centric strategies. Their mission is to cultivate an environment where business objectives and individual potentials seamlessly align, fostering a culture of collaboration, innovation, and shared purpose. Committed to not only meet challenges but transform them into opportunities for growth and meaningful impact.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
Work History
Director of Operations
Lisa Shield Dating & Relationships
Seattle , Washington
Dec.2023 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Defined, implemented, and revised operational policies and guidelines.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Monitored budget and utilized operational resources. Decreased monthly expenses by $100K.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth. Drove sales to over $2m first year.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality
Head of People
Harris and Jane Holdings, LLC
Seattle , Washington
Oct.2020 - Dec.2023
- Self-motivated, with strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Startup YourLandTC generated >$400k in 2021
- Startup Land Compass generated >$130k in first year.
- Adjusted business model to generate >$30K passive income per month.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently
Director of Operations, Center of Excellence
EagleView Technologies, Inc.
Seattle , Washington
Dec.2018 - Dec.2020
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Defined, implemented, and revised operational policies and guidelines.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth. Reduced general project cycle time by 50% via communication streamlining and documentation standardization.
- Established and monitored quality assurance standards to achieve operational excellence.
- Provided rapid on-demand information, recommendations, and services during company-wide production outage that resulted in direct retention of multiple large accounts that would have significantly adversely impacted company performance.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Outlined and implemented SAFE Agilist 5 techniques and attended all Lean/Agile strategy sessions, resulting in improved product development and oversight.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Achieved team goals through formalized training plans, coaching, and performance management.
Director, Affiliates & Metrics
HSG CodeBlue / ICM
Springfield , OH
Jan.2013 - Dec.2018
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Played pivotal role in shaping strategic direction by providing data-driven insights and recommendations directly to CEO. Documented ROI on recommendations >$500k to bottom-line.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Facilitated cross-functional collaboration for improved decision-making processes within organization.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
Education
Bachelor of Science - Political Science And Government
University of California San Diego
La Jolla 2004.06 - 2008.08
Skills
Organizational Structure & Growth
Certification
Professional in Human Resources (PHR)
Quote
Your task is not to foresee the future, but to enable it.
Antoine de Saint-Exupéry
Timeline
Director of Operations
Lisa Shield Dating & Relationships
Dec.2023 - Current
Professional in Human Resources (PHR)
2023-09
Head of People
Harris and Jane Holdings, LLC
Oct.2020 - Dec.2023
Director of Operations, Center of Excellence
EagleView Technologies, Inc.
Dec.2018 - Dec.2020
Director, Affiliates & Metrics
HSG CodeBlue / ICM
Jan.2013 - Dec.2018
Bachelor of Science - Political Science And Government
University of California San Diego
2004.06 - 2008.08
Performance
- Startup YourLandTC generated >$400k in 2021
- Startup Land Compass generated >$130k in first year
- Built marketing models and automation processes to sustain a recurring passive income stream to the business in excess of $30,000 per month.
- Designed and implemented AI-based workflows to transform MoreThanDD to a near fully-automated solution servicing customers with minimal overhead, with a 3 Day Turnaround.
- Participated in development, distribution, and analysis of an internal Employee Satisfaction Questionnaire that resulted in implementation of vetted employee suggestions directly impacting morale and productivity
- Provided rapid on-demand information, recommendations, and services during a company-wide production outage that resulted in the direct retention of multiple large accounts that would have significantly adversely impacted company performance.
- Outlined and implemented SAFE Agilist 5 techniques and attended all Lean/Agile strategy sessions, resulting in improved product development and oversight.
Performance
- Startup YourLandTC generated >$400k in 2021
- Startup Land Compass generated >$130k in first year
- Built marketing models and automation processes to sustain a recurring passive income stream to the business in excess of $30,000 per month.
- Designed and implemented AI-based workflows to transform MoreThanDD to a near fully-automated solution servicing customers with minimal overhead, with a 3 Day Turnaround.
- Participated in development, distribution, and analysis of an internal Employee Satisfaction Questionnaire that resulted in implementation of vetted employee suggestions directly impacting morale and productivity
- Provided rapid on-demand information, recommendations, and services during a company-wide production outage that resulted in the direct retention of multiple large accounts that would have significantly adversely impacted company performance.
- Outlined and implemented SAFE Agilist 5 techniques and attended all Lean/Agile strategy sessions, resulting in improved product development and oversight.
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