Michael D. Paré
Phoenix,AZ
Summary
Dynamic Regional Manager with over 30 years of experience in enhancing business performance through effective team building and operational strategies. Demonstrated success in driving company growth, improving employee retention, and achieving high customer satisfaction levels. Expertise in financial analysis, procurement negotiations, and KPI evaluation supports a strategic approach to project management and revenue growth. Committed to fostering a culture of excellence and continuous improvement across multi-unit operations.
Overview
28
28
years of professional experience
Work History
Area Manager
AVMS / Pinnacle Live
USA
01.2019 - Current
- Managed early stages of business recovery post-Covid.
- Adapted to the new business model.
- Manage team of 30 including Venue Directors, Sales Managers, and Event Technicians.
- Manage equipment inventory efficiently.
- Foster positive collaboration within the executive and venue teams.
- Overseeing AVMS integration into Pinnacle Live, increasing regional coverage.
- Gained market share in new sales performance through aggressive team training.
Regional Vice President of Venues
PSAV
Schiller Park, USA
01.2012 - 01.2019
- Company Overview: Schiller Park, IL
- Collaborated with hotel executives on strategic objectives and business operations including product advisory, operational efficiencies, budgeting, forecasting, revenue targets, and EBITDA
- Managed a team of 135 staff members including sales, operational, customer service, inventory, and technical professionals maintaining operational objectives while providing excellent customer accommodation for services and events at 40 hotel locations spread throughout Ohio, Michigan, and Kentucky
- Advocated nationally for improvements such as employee engagement, department collaborations, part-time team member benefits, service quality, and branding standards
- Cultivated a promotional atmosphere, encouraging employee development generating over 30 promotions annually
- Schiller Park, IL
- Guided PSAV/Swank merger while maintaining 10% revenue growth and 92% customer service satisfaction
- Increased revenue by 10% year after year resulting in $23 million at the end of 2016 and $25 million in 2017
- Received a Net Promoter score of 76.92 with 92% service satisfaction ratings
Area Manager
Swank Audio Visuals
Los Angeles, USA
01.2006 - 01.2012
- Company Overview: Los Angeles, CA
- Oversaw 30 sales and operation professionals, 80 technicians, and three support personnel
- Directed various daily responsibilities including financial management, compiling reports, account audits, collections, cultivating client relations, sales development as well as team training and continued education
- Represented company operations team during hotel acquisitions and transitions, ensuring proper procedures and delegation through decisive reasoning
- Achieved service excellence recognition, consistently placing in top three positions
- Los Angeles, CA
- Launched and opened 16 locations throughout Southern California, overseeing 21 locations in total
- Interviewed, hired, and trained store team and sales leaders, developing strong employee satisfaction ratings resulting in 80% retention ratings surpassing 3.5 years with the company
Sales Manager
Swank Audio Visuals
Indian Wells
01.2002 - 01.2006
Director of Event Technology
Swank Audio Visuals
San Diego
01.1997 - 01.2002
Education
Associate of Arts -
University of Northern Colorado
Greeley, COSkills
- Budgetary Analysis Expertise
- Key Performance Assessment
- Employee Engagement Initiatives
- Team Growth Facilitation
- Strategic Business Planning
- Customer Engagement
- Profit Increase Initiatives
- Project Management
- Operations management
- Vendor management
Websites
Timeline
Area Manager
AVMS / Pinnacle Live
01.2019 - Current
Regional Vice President of Venues
PSAV
01.2012 - 01.2019
Area Manager
Swank Audio Visuals
01.2006 - 01.2012
Sales Manager
Swank Audio Visuals
01.2002 - 01.2006
Director of Event Technology
Swank Audio Visuals
01.1997 - 01.2002
Associate of Arts -
University of Northern Colorado
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