Michael Dragoo

• Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
• Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
• Provided customers with estimation of repair costs and reasonable timeline for completion of service.
• Managed service staff to ensure customer satisfaction and compliance with company policies.
• Monitored service performance metrics to identify areas of improvement.
• Developed and maintained relationships with customers, vendors, and suppliers.

• Conducted daily laboratory maintenance, including cleaning and organizing.
• Performed quality control tests on incoming and outgoing materials to ensure safety standards were met.
• Prepared samples for analysis by weighing, filtering, or diluting them as needed.

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• Greeted customers, listened to their vehicle concerns, and wrote up service orders.
• Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
• Provided cost estimates for additional repairs and services requested by customers.
• Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.