Michael Drake
Grand Rapids,Michigan
Summary
Reliable and upbeat Business Professional successful at promoting company values and continuing the mission! I am dedicated to providing, dependable straight forward solutions to any task or situation related to maintaining sales process and giving client the best experience along the path.
Overview
16
16
years of professional experience
Work History
Audi Brand Specialist
Audi of America/Fox Motors
2021.02 - Current
- Nurture and develop long-lasting relationships with new and existing customers by demonstrating professionalism and best practices during 50+ interactions per week
- Consulted with customers to assess needs, determine budget, and describe vehicle options.
- Managed pricing negotiations and highly efficient sales processes.
- Won Magic Maker and Fox Cares Award four separate times.
- 128 Vehicles sold year to date. Seventh highest in all Fox Motors West Michigan Division.
General Sales Manager
XYZ Motors
2019.01 - 2021.02
- Oversaw the day-to-day operations of sales team consisting of 7 employees, trained and developed team members to enhance selling strategies and customer satisfaction
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Achieved highest company year to date sales volume and gross profit 2019 & 2020.
Solutions Specialist
Verizon
2017.12 - 2018.12
- Provided exceptional customer service to new and existing customers by displaying friendliness at all times, assisted 30+ customers per day while working ethically and effectively
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Winner of Google Pixel corporate contest and sales volume leader 7 of 12 months in 2018 securing Presidents Cabinet award.
Sales/General Sales Manager
Car City
2013.09 - 2016.10
- Promoted from sales manager to general manager after 2 years by serving every customer with integrity and upholding company goals and values at all times
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Helped Lansing location become top preforming store in 2015.
Manager
Neuropeak Pro (formerly known as NeuroCore)
2009.02 - 2013.08
- Led company in management of operations and marketing direction by working closely with high profile clients, demonstrated professional standards 100% of the time
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Worked in Abu Dhabi, UAE for six months with high profile client. Worked in Orlando, FL for six months working with Orland Magic NBA franchise.
- Helped launch 4 satellite offices and managed Okemos, MI location.
Education
Agricultural Business Technology
Michigan State
East Lansing, MI05.2009
Forest Hill Central High School
Grand Rapids, MI05.2005
Skills
- Proven customer service practices leading to building long-term relationships
- Highly motivated and self-directed with excellent organizational and negotiation skills
- Proficient in Microsoft Office Suite
- Strong interpersonal and verbal communication skills
- Account and Client Management with strong retention & rapport skills
Educationcertifications
- Bachelor of Arts in Business Administration, Davenport University, 2021
- Bachelor of Arts in Horticulture & Agricultural Technologies, Michigan State University
- Audi Brand Certification, Audi of America, 2022
- Essential F&I Sale Compliance, Audi of America, 2022
- Zurich F&I Sale Compliance, Fox Motors, 2022
Awards
- FOX Cares Employee Recognition, Fox Motors, 2021 & 2022
- FOX Magic Maker Employee Recognition 2023 & 2024
- President's Cabinet, Verizon, 2018
- Google Sales Contest Store Winner, Verizon 2018
Volunteer Experience
Kids Food Baskets, Meal Packer, 2016, present
Timeline
Audi Brand Specialist
Audi of America/Fox Motors
2021.02 - Current
General Sales Manager
XYZ Motors
2019.01 - 2021.02
Solutions Specialist
Verizon
2017.12 - 2018.12
Sales/General Sales Manager
Car City
2013.09 - 2016.10
Manager
Neuropeak Pro (formerly known as NeuroCore)
2009.02 - 2013.08
Agricultural Business Technology
Michigan State
Forest Hill Central High School
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