Michael D. Ridgway
Weatherford
Summary
To obtain a challenging position with a quality organization that will allow professional growth.
Overview
28
28
years of professional experience
Work History
Driver
United Parcel Service
11.2016 - Current
- Responsible for pickup and deliveries throughout the metroplex.
- Dot certified, warehouse operations, loading, unloading, and customer service operations.
Agency Owner
Farmers Insurance
07.2012 - 11.2016
- Responsible for all aspects of business.
Regional Facility Director
Health Care Services
05.2008 - 01.2012
- Responsible for 10 facilities averaging 120 census. Accountable for all overall financial operations within the region.
New Car Sales Director
MAC CHURCHILL ACURA
06.2004 - 10.2008
- Responsible for day-to-day operations, including hiring, training, ordering car inventory, maintaining vehicle inventory, dealer trades, marketing analysis.
- Highest rated CSI (Customer Service Index) in the area, zone, and region.
- Highest gross per copy in area and zone.
- Highest closing ratio in area and zone.
- Highest percentage of repeat and referral business. (Based on JD Powers and Associates.)
Finance Manager
TEXAS TOYOTA
07.2001 - 04.2004
- Worked with lenders to approve and package all deals. Established a working relationship with lenders to build strong portfolios.
- Responsible for finalizing loan paperwork for 90-120 customers per month.
- Salesman of the Month first 3 of 6 months.
- Promoted to Internet Manager January/02.
- Promoted to Finance Manager March/02.
Internet Call Center Manager
CHARTER COMMUNICATIONS
01.2000 - 10.2001
- Managed a team of 30 personnel, 2 supervisors, and 2 leads including help desk representatives.
- Administered department expense, payroll, and sales budgets.
- Recruited, hired, trained, and developed a management team that successfully turned around a very diverse situation with the following:
- Developed and implemented new policies, procedures, and standards to achieve goals and objectives.
- Designed and implemented a training program for the At-Home Department including the development of materials utilized in detailed training manual.
- Initiated, presented, and had approved a commission-based pay structure to productively promote marketing of sales and products.
- Created a Phone Monitoring Program to ensure customer service procedures met and exceeded quality assurance standards.
- Restructured call center communication tools and designed team incentives to maximize productivity.
- Manager of the Month, 1/2001.
Cable Call Center Manager
CHARTER COMMUNICATIONS
06.1998 - 07.2001
- Managed a team of 200 personnel, 8 supervisors, 8 leads, 8 help desk personnel and all facets of operations including budgeting, cost/labor controls, and payroll.
Supervisor - Cable
CHARTER COMMUNICATIONS
06.1998 - 01.2000
- Supervised, coached, and developed a team of 25 personnel to ensure compliance with departmental goals and company-mandated quality standards.
- Developed working relationships with other departments to achieve call center goals.
- Supervisor of the Year, 1999.
Education
Completed Associates degree - Business
Tarrant County College
Skills
- Operations Management
- P&L Accountability
- Manpower / Sales
- Purchasing / Inventory and Audit control
- Human Resources
- Implementing & Enforcing Operational / Safety Policies & Procedures
- Developing, Coordinating, & Conducting Operational, OSHA, & General Safety Training
- Recruiting, Hiring, Training, Supervising, & Developing Management & Support Staffs
- Knowledge of EEO, ADA, and Affirmative Action Regulations
- Time management
Background
Over 20 years’ experience with a successful record for increasing quality, sales, maximizing resources, and reducing costs.
Timeline
Driver
United Parcel Service
11.2016 - Current
Agency Owner
Farmers Insurance
07.2012 - 11.2016
Regional Facility Director
Health Care Services
05.2008 - 01.2012
New Car Sales Director
MAC CHURCHILL ACURA
06.2004 - 10.2008
Finance Manager
TEXAS TOYOTA
07.2001 - 04.2004
Internet Call Center Manager
CHARTER COMMUNICATIONS
01.2000 - 10.2001
Cable Call Center Manager
CHARTER COMMUNICATIONS
06.1998 - 07.2001
Supervisor - Cable
CHARTER COMMUNICATIONS
06.1998 - 01.2000
Completed Associates degree - Business
Tarrant County College