Summary
Overview
Work History
Education
Skills
Timeline
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Michael Drogon

Renton

Summary

Professional driver prepared for role focused on efficient and timely deliveries. Brings valuable experience in route planning and customer service, ensuring reliable and consistent performance. Supervising and leading teams, with strong team collaboration and flexibility to adapt to changing schedules and tasks.

Overview

9
9
years of professional experience

Work History

Door Dash Delivery Driver

Door Dash
10.2021 - Current
  • Pick up delivery and drop off to customers location at the target time
  • Placing food deliveries into hot bag and accurately delivering multiple orders
  • Flexible schedule demanding self-driven attitude to meet personal goal requirements
  • Meet a minimum 4.2 star customer rating to continue working through door dash
  • Current rating is 4.7 stars from customer reviews out of the last 100 deliveries that have obtained ratings
  • Meet a minimum of 80 percent completion rate

Crew Lead/Team Lead/Company Trainer

All Service Moving
07.2022 - 02.2023
  • Mover of the month 2022 October and November
  • Leading a team with the most productive results in the company 2 months in a row
  • Leading a team while reaching goals for productivity with new hires performance
  • Training employees to either work moving jobs independently or promoting employees to leads based on training results through a discussion with the manager
  • Reviewed homes with homeowners to create the most seamless process for the best results with employees on hand
  • Review and revise the process of working with other leads or manager for jobs that were short handed
  • Negotiated on pricing with homeowners on damaged items from the current move to settle costs and keep negotiated company costs to a minimum and customers satisfied
  • Reviewed paperwork with the customer to begin the moving process
  • Reviewed waivers for home items excluding any possible damaged costs for current damages of furniture before the move and for item exclusions during the move
  • Reviewing the home creating an estimated timeline and quote for the cost of the move
  • Assessed truck square footage with the homeowner’s items to create a plan for items that would not make it on the expected load with priorities for the customer and planning a second truck if needed
  • Tracked hours, drive time, and move duration for employees daily pay
  • Broke down costs of labor per hour, meal period, purchased products, refundable security deposit, and negotiated discounts signifying start and end times for correct pricing of the days move for the customer

Warehouse Team Lead

Kaycan
06.2017 - 01.2021
  • Operate the branch in the absence of the Branch Operations Manager
  • Collaborate with Branch Operations Manager on daily operations
  • Provide customer service through phone calls, email, and walk ins
  • Manage the logistics of deliveries
  • Maintain warehouse safety and organization
  • Ensure proper staffing levels are maintained for incoming deliveries
  • Request temporary personnel for increased workload
  • Maintain and review heavy equipment: forklift, box truck, office and warehouse
  • Ensure product is deliverable and necessary adjustments are made for the completion of the order
  • Ensure product is properly stocked
  • Complete scheduled inventory counts and lead annual inventory counts
  • Order inventory to ensure the product is supplied for customer purchases
  • Order any/all equipment and tools to complete warehouse tasks
  • Ensure accuracy for the correct inventory counts on delivered inventory

Warehouse Supervisor

Specialty Moving Systems
09.2016 - 04.2017
  • Manage the logistics of all inventory in the warehouse in conjunction with the customer service team for proper pricing and proper inventory levels scanned out for moves
  • Utilizing a PDA and inventory management system platform to track all movements within a high-volume storage warehouse
  • Coordinate and review with customers or clients on inventory on the warehouse floor
  • Supervise all labor on the warehouse floor
  • Manage the use of floor space and coordinate inventory processes for current or next day deliveries
  • Manage daily activities in conjunction with the local dispatcher
  • Audit inventory for any discrepancies
  • Worked with P2P a 3rd party company hired from Microsoft to manage tradeshow products across the U.S. Working with other branches and P2P on a successful set up for Microsoft tradeshow products
  • Created inventory processes on the most successful tagging of inventory methods to process for temporary and long term storage
  • Responsible for the success of required inventory relocation to the local delivery drivers in a timely fashion and proper billing for the customer service team

Education

High School Diploma -

Palatine High School
Palatine, IL
06-2007

Skills

  • Warehouse Supervisor
  • Warehouse Team Lead
  • Delivery Driver
  • Time management Skills
  • Inventory management
  • Teamwork and collaboration
  • Order picking and processing
  • Customer service
  • Positive attitude
  • Safe driving record
  • Valid Driver's license
  • Mileage tracking

Timeline

Crew Lead/Team Lead/Company Trainer

All Service Moving
07.2022 - 02.2023

Door Dash Delivery Driver

Door Dash
10.2021 - Current

Warehouse Team Lead

Kaycan
06.2017 - 01.2021

Warehouse Supervisor

Specialty Moving Systems
09.2016 - 04.2017

High School Diploma -

Palatine High School

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Michael Drogon