Michael Duclos
Houston,TX
Summary
With a proven track record at Chimney Rock Car Care, I excel in enhancing service efficiency and customer satisfaction. Leveraging technical automotive knowledge and exceptional customer service skills, I've significantly contributed to workflow optimization and client trust. My expertise in vehicle inspection and empathy ensures high-quality service delivery, consistently exceeding employer expectations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
39
39
years of professional experience
Work History
Automotive Service Writer
Chimney Rock Car Care
01.2021 - Current
- Coordinated vehicle pick-up or delivery arrangements for customers when necessary, ensuring seamless transition from start to finish of service experience.
- Used [Software] computer system to enter customer information, create service records, order parts and develop cost estimations.
- Participated in ongoing training programs to stay current on industry trends, improving knowledge of new vehicles and technology advancements.
- Ensured high-quality workmanship by communicating effectively with technicians regarding repairs and maintenance needs.
- Collaborated with team members to optimize workflow, contributing to a more efficient service department.
- Streamlined the appointment scheduling process for better time management and increased productivity.
- Assisted in developing promotional strategies for automotive services offered by dealership, effectively increasing awareness among potential customers.
Automotive Sales Consultant
Foss Motors
04.2020 - 12.2021
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
- Answered telephone and email inquiries from potential customers.
- Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
- Streamlined sales process with efficient organization of client information and follow-up communications.
- Increased dealership revenue through effective negotiation and closing techniques.
- Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Assisted clients in financing options, arranging test drives, and completing necessary paperwork for purchases.
- Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.
- Developed successful sales strategies to maximize customer satisfaction and profit.
Yardmaster
Amtrak National Railroad
05.2010 - 12.2019
- Boosted employee morale by fostering a positive work environment and recognizing outstanding performance.
- Analyzed performance data to identify areas for improvement and develop targeted action plans.
- Collaborated with other department managers to develop long-term goals for the company''s growth strategy.
- Reduced train dwell time by optimizing yard layouts and streamlining switching procedures.
- Coordinated cross-departmental teams to ensure successful completion of complex rail operations.
- Maintained accurate inventory records to prevent stock shortages and overages that could delay operations.
- Enhanced yard efficiency by implementing strategic scheduling and resource allocation.
- Promoted a culture of safety awareness among employees through ongoing education on best practices.
- Facilitated continuous improvement initiatives that led to increased productivity, improved processes, and higher customer satisfaction levels.
- Improved safety standards through regular inspections, staff training, and policy enforcement.
- Conducted thorough investigations into accidents or incidents, implementing corrective actions as necessary.
- Signaled to engineers regarding train stopping, starting, directional switches or emergencies.
- Updated maintenance and repair records and reported on notable incidents and accidents during daily routes.
- Received information regarding train or rail problems from dispatchers or from electronic monitoring devices.
- Inspected locomotives and rail cars for necessary maintenance before, during and after long routes and for regular maintenance requirements.
- Conferred with engineers regarding train routes, timetables and cargoes and discussed alternative routes in response to rail defects or obstructions.
- Kept records of contents and destination of each train car and made arrangements to add or remove cars at proper points on routes.
- Adapted routes and schedules based on weather conditions to prevent delays and alerted supervisors of changes.
- Collaborated with engineers to determine maintenance schedules and repairs, plan out-of-service times and coordinate returns to service.
Automotive Sales Consultant
Prime Ford
06.2009 - 05.2010
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Answered telephone and email inquiries from potential customers.
- Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
- Increased dealership revenue through effective negotiation and closing techniques.
- Collaborated with management to develop sales strategies and achieve monthly targets.
Professional Firefighter
Rochester NH Fire Department
11.1992 - 10.2005
- Advanced firefighting skills through continuous professional development, attending workshops and conferences relevant to the field.
- Enhanced community safety by responding to various emergency situations, including fires, medical emergencies, and hazardous materials incidents.
- Improved team efficiency with regular training sessions and drills to maintain optimal performance during emergencies.
- Demonstrated strong leadership skills while serving as a crew leader on multiple occasions, guiding team members to complete tasks efficiently and safely.
- Supported fellow firefighters during high-pressure situations by maintaining clear communication channels and offering necessary guidance when needed.
- Assessed risk factors within the community by reviewing building plans and making recommendations for improved safety features before construction began.
- Maintained operational readiness by conducting daily checks on firefighting equipment, ensuring all gear was in proper working order.
- Educated the public on fire prevention measures through presentations and demonstrations at local schools and community events.
- Efficiently extinguished structural fires using specialized tools and equipment designed for specific types of blazes.
- Provided life-saving medical assistance by administering CPR or First Aid until paramedics arrived on scene.
Professional Firefighter
Town Of Durham
01.1989 - 11.1992
- Advanced firefighting skills through continuous professional development, attending workshops and conferences relevant to the field.
- Enhanced community safety by responding to various emergency situations, including fires, medical emergencies, and hazardous materials incidents.
- Improved team efficiency with regular training sessions and drills to maintain optimal performance during emergencies.
- Demonstrated strong leadership skills while serving as a crew leader on multiple occasions, guiding team members to complete tasks efficiently and safely.
- Supported fellow firefighters during high-pressure situations by maintaining clear communication channels and offering necessary guidance when needed.
- Assessed risk factors within the community by reviewing building plans and making recommendations for improved safety features before construction began.
- Maintained operational readiness by conducting daily checks on firefighting equipment, ensuring all gear was in proper working order.
- Educated the public on fire prevention measures through presentations and demonstrations at local schools and community events.
- Efficiently extinguished structural fires using specialized tools and equipment designed for specific types of blazes.
- Provided life-saving medical assistance by administering CPR or First Aid until paramedics arrived on scene.
- Engaged in physical fitness activities regularly to maintain peak performance levels required for emergency response situations.
Infantryman
US Army
08.1985 - 08.1987
- Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
- Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
- Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Enhanced team efficiency by conducting regular training sessions and tactical drills.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Trained in use of tear gas, passive ordnance, and explosives.
- Coordinated closely with allied forces during joint operations, enhancing interoperability and mission effectiveness.
- Improved unit readiness by maintaining and repairing essential equipment, ensuring optimal performance in the field.
Education
Associate of Arts - History
Houston Community College
Houston, TX05.2026
Bachelor of Science - French
Granite State College
Concord, NH05.2003
Skills
- Vehicle inspection knowledge
- Empathy and patience
- Warranty processing
- Estimating costs
- Service Scheduling
- Technical automotive knowledge
- Automotive systems understanding
- Customer Service
- Strong Organization
- Customer service expertise
- Effective writing
- Communicating with client
Accomplishments
2012 Valor Award Winner Northeast Corridor
1991 Firefighter Outstanding Performance Award
Languages
French
Professional Working
Timeline
Automotive Service Writer
Chimney Rock Car Care
01.2021 - Current
Automotive Sales Consultant
Foss Motors
04.2020 - 12.2021
Yardmaster
Amtrak National Railroad
05.2010 - 12.2019
Automotive Sales Consultant
Prime Ford
06.2009 - 05.2010
Professional Firefighter
Rochester NH Fire Department
11.1992 - 10.2005
Professional Firefighter
Town Of Durham
01.1989 - 11.1992
Infantryman
US Army
08.1985 - 08.1987
Associate of Arts - History
Houston Community College
Bachelor of Science - French
Granite State College
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