Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Duddie

Melbourne

Summary

Dynamic Realtor with a proven track record at EXp Realty, LLC, excelling in negotiations and market analysis. Leveraged strong relationship-building skills to enhance client satisfaction and drive referrals. Demonstrated expertise in database management while managing multiple listings, ensuring compliance and timely communication for successful transactions.

Overview

20
20
years of professional experience

Work History

Realtor

EXp Realty, LLC
09.2021 - Current
  • Guided clients through property transactions, ensuring compliance with local regulations and industry standards.
  • Developed comprehensive market analyses to identify trends and opportunities for buyers and sellers.
  • Negotiated contracts effectively, protecting client interests while achieving favorable outcomes.
  • Cultivated strong relationships with clients, resulting in increased referrals and repeat business.
  • Managed multiple listings simultaneously, ensuring timely communication and updates for all stakeholders.

Customer Service Manager

United States Postal Service, USPS
01.2016 - 04.2021
  • Managed customer inquiries and resolved issues to enhance satisfaction and loyalty.
  • Developed training programs for staff to improve service delivery and operational efficiency.
  • Oversaw daily operations, ensuring adherence to company policies and quality standards.
  • Collaborated with cross-functional teams to streamline communication and resolve complex customer concerns.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Increased team productivity by providing ongoing training and support to customer service representatives.

Supervisor of Customer Service

USPS, United States Postal Service
01.2006 - 01.2016
  • Established performance metrics for staff, promoting accountability and continuous improvement in service quality.
  • Managed escalated complaints effectively, employing conflict resolution strategies to maintain positive customer relationships.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High School Diploma -

Trinity Catholic High School
Stamford, CT
05-1998

Skills

  • Strong negotiation skills
  • Budgeting and finance
  • Database management
  • Customer service
  • Microsoft outlook, word, and Excel
  • Schedule management
  • Deadline oriented
  • Staff management
  • Shipping, receiving, and warehousing

Timeline

Realtor

EXp Realty, LLC
09.2021 - Current

Customer Service Manager

United States Postal Service, USPS
01.2016 - 04.2021

Supervisor of Customer Service

USPS, United States Postal Service
01.2006 - 01.2016

High School Diploma -

Trinity Catholic High School

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