Michael Dudley
TANEYVILLE,Missouri
Summary
Accomplished Operations Manager with a proven track record at ARDU Communications, enhancing operational efficiency and employee retention by over 30%. Expert in strategic planning and team leadership, I excel in fostering client relationships and implementing quality control systems, significantly boosting productivity and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Operations Manager
ARDU Communications
02.2022 - 10.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Implemented quality control systems to boost overall product consistency and reliability.
- Assisted in recruiting, hiring and training of team members.
Education
Industrial Technology -
California Technical
Whittier, CA1983
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Staff Management
- Management
- Project Management
- Operations Oversight
- Policies and procedures implementation
- Employee Motivation
- Customer Relationship Management
- Client Relationships
- Workflow Optimization
- Strategic Planning
- Project Leadership
- Schedule Management
- Health and safety compliance
- Workforce Management
- Client Relations
- Project planning and development
- Delegation
- Cost Reduction
- Logistics Oversight
- Product Management
Timeline
Operations Manager
ARDU Communications
02.2022 - 10.2024
Industrial Technology -
California Technical
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