Michael Duffin
Moorestown,NJ
Summary
Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth.
Overview
13
13
years of professional experience
Work History
Senior Manager
FedEx Ground
Bridgeport, PA
08.2017 - Current
- Plan, manage, and direct all day-to-day operations of station
- Evaluated hiring, firing, and promotions requests.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Developed proposals and presentations for internal and external audiences.
- Implemented productivity benchmarks across all departments to maximize company revenue.
- Carried out and developed social media, e-blast and public relations campaigns.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Produced staffing matrix to provide adequate coverage of department.
- Provided strong leadership to enhance team productivity and morale.
- Identified cost improvement changes and cost savings plans to increase company savings.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Examined quarterly financials to determine business operating capacity.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Recommended and implemented successful strategies to maximize revenue.
- Implemented and developed operational standards, policies and procedures.
P&D Manager
FedEx Ground
Lewisberry, PA
06.2015 - 08.2017
- Manage the pickup and delivery (P&D) operations at ZHRL
- Led ZHRL safety committee for P&D
- Manage and coordinate the day-to-day operations of the ZHRL facility
- Advise senior manager on important business decisions and implement pertinent changes
- Responsible for the hiring and termination process, employee development and recognition, and
- Year-end performance evaluations
- Conduct weekly SRM, Safety, and ISP calls, as needed
- Address employee concerns and staff productivity
- Ensure facility metrics and results are being achieved by utilizing staff to their maximum
- Potential
- Manage the company’s contractual relationships with business partners
- Conduct and document business discussions (BD) and conduct CSP forums
- Communicate and discuss contractual changes and issues with AO/BC’s
- Assist CPC and Customer Service in resolving P&D related issues
- Conduct sales meeting and perform local account visits
- Host weekly safety meetings with employees (as needed)
- Ensures distribution and completion of BCSA tests and create and implement corresponding action plans, as needed
- Direct the station’s sort operations, as needed
P&D Coordinator
FedEx Home Delivery
Barrington, NJ
07.2013 - 06.2015
- Led entity safety meetings
- Monitor facility reporting metrics related to service, safety, cost and quality on a daily basis
- Communicate with BC/AOs regarding day-to-day operations
- Lead the driver on-boarding process
- Manage DQF Files and New Auto-Dot DQF process
- Direct manager/leader of 25-35 seasonal ORR
- Organize, plan and execute driver training classes
- Administer road tests
- Investigate customer service complaints and ensure a positive outcome for both the customer and FedEx
- Hold business discussions with contractors, conduct vehicle inspections, and break down service
- Run sort operations, as needed
Service Agent/Operations Administrator
FedEx Home Delivery
Barrington, NJ
06.2011 - 07.2013
- Manage loss reduction by analyzing disputed deliveries and mis-deliveries
- Tracked lost packages, analyzed data, and collaborated with FedEx Customer Service
- Conducted the Van Service Audit (VSA)
- Assisted managers, QA, and package handlers on the dock, when necessary
Package Handler
FedEx Ground
Barrington, NJ
06.2010 - 06.2011
- Scan and load packages on to four trucks daily
- Collaborate with other package handlers to successfully work in a fast-paced environment
Education
Master of Business Administration (M.B.A) - Business Administration And Management
Thomas Edison State University
New Jersey06.2015
Bachelor of Science - Business Administration, General Management
Thomas Edison State University
New Jersey02.2014
Skills
- Data-Driven Decision-Making
- Influencing and Negotiating
- Operations Planning
- Cross-Functional Team Leadership
- Reporting Management
- Business Performance Management
- Documentation and Reporting
- Employee Coaching and Motivation
- Performance Tracking and Evaluation
- Project Planning
- Budget Management
- Staff Training
- Complex Problem Solving
- Employee Development
- Team Leadership
- Work Planning and Prioritization
- Performance Evaluations
- Verbal and Written Communication
- Cost Control
- Goal Setting
- Problem Resolution
- Budget Oversight
- Calm Under Pressure
- Fiscal Management
- Business Analysis and Reporting
- Process Improvement
- Strategic Planning
- MS Office
- Customer Relationship Management
- Inter-Department Collaboration
- Business Development
- Professional and Courteous
- Logistics support services
- Government missions
- Cross-functional collaboration
- Budget administration
- Documentation and reporting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Manager
FedEx Ground
08.2017 - Current
P&D Manager
FedEx Ground
06.2015 - 08.2017
P&D Coordinator
FedEx Home Delivery
07.2013 - 06.2015
Service Agent/Operations Administrator
FedEx Home Delivery
06.2011 - 07.2013
Package Handler
FedEx Ground
06.2010 - 06.2011
Master of Business Administration (M.B.A) - Business Administration And Management
Thomas Edison State University
Bachelor of Science - Business Administration, General Management
Thomas Edison State University
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