Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Volunteer
Michael Duffy

Michael Duffy

Project Manager
Simi Valley

Summary

  • Performance-driven Vice President with 20 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
  • Accomplished professional with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.
  • Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

35
35
years of professional experience
1
1
year of post-secondary education

Work History

First Vice President, Product and Pricing

PennyMac Loan Services
09.2014 - 07.2022
  • Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
  • Evaluated product development strategies and prepared alternative approaches to exceed goals.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Resolved issues and recommended actions based on production and compliance reports.
  • Established performance goals for department and provided methods for reaching milestones.
  • Identified opportunities to improve business process flows and overall departmental productivity.
  • Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
  • Directed technological improvements, reducing waste and business bottlenecks.
  • Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.

Senior Business Control Specialist

Bank Of America
06.2007 - 09.2014
  • Developed partnerships with leaders to help develop and communicate key controls updates and mitigation action plans.
  • Understood compliance and key regulations to positively influence business operations.
  • Mapped current business and operational processes and recommended areas for improvement.
  • Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
  • Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
  • Collaborated with Technology team and front-line Business departments to respond to questions and concerns regarding project details.

Corporate Operations Manager

Ownit Mortgage Solutions
07.2003 - 06.2007
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain operational consistency
  • Worked in matrix management environment with oversight of division level managers, operations, sales, human resources, safety and compliance.
  • Investigated and resolved departmental non-conformances.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
  • Served instrumental role in organizational transformation and implementation and participated in 10 successful new loan origination and processing offices opened across the US.
  • Implemented long-term growth initiatives by assisting in the development of a new Loan Origination System as well as a new financial platform to streamline the funding of loans.

Mortgage Loan Funding Manager

Provident Funding
06.2000 - 07.2003
  • Managed all mortgage loan closing functions and coordinated with other departments to ensure a seamless workflow.
  • Evaluated transactions and reporting for adherence to applicable regulatory guidelines and data integrity.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Developed and maintained courteous and effective working relationships.

Mortgage Loan Funding Manager

New America Financial
06.1997 - 07.2000
  • Worked with underwriters to fix application problems and resolve issues.
  • Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
  • Fielded customer complaints and provided solutions.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • Monitored pipelines to track and log status of loans.
  • Compiled closing packages for drafting and presentation accuracy.
  • Supervised loan personnel and motivated to maintain customer service and performance standards.

Assistant Underwriter

Fleet Mortgage
07.1991 - 06.1997
  • Worked with underwriters to fix application problems and resolve issues.
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries.
  • Copied, logged and scanned supporting documentation and placed all information in client files.
  • Reviewed loan files and updated to match current standards.
  • Verified data integrity and accuracy.
  • Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions.

Branch Manager

World Savings And Loan
05.1987 - 06.1991
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Protected company assets with strategic risk management approaches.

Education

No Degree - Economics

Villanova University
Villanova, PA

Associate of Arts - Business Education

Pierce College
Woodland Hills, CA
Sep.1997 - May.1998

Skills

  • Process Improvement
  • Policy and Procedure Development
  • Critical Thinking
  • Mortgage Banking and Analysis
  • Judgment and Decision-Making
  • Microsoft Office
  • Verbal and Written Communication
  • Operations Analysis
  • Process Optimization
  • Product Development and Launch
  • Office Operations
  • Workflow Processes
  • Staff Training
  • Complex Problem-Solving
  • Customer and Employee Rapport
  • Adaptable and Flexible
  • Strategic Planning
  • Departmental Coordination
  • Results Orientation
  • Leadership and People Development
  • Analytical and Critical Thinker
  • Operational Analysis
  • Lean Methodology
  • Approachable and Outgoing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Timeline

First Vice President, Product and Pricing

PennyMac Loan Services
09.2014 - 07.2022

Senior Business Control Specialist

Bank Of America
06.2007 - 09.2014

Corporate Operations Manager

Ownit Mortgage Solutions
07.2003 - 06.2007

Mortgage Loan Funding Manager

Provident Funding
06.2000 - 07.2003

Associate of Arts - Business Education

Pierce College
Sep.1997 - May.1998

Mortgage Loan Funding Manager

New America Financial
06.1997 - 07.2000

Assistant Underwriter

Fleet Mortgage
07.1991 - 06.1997

Branch Manager

World Savings And Loan
05.1987 - 06.1991

No Degree - Economics

Villanova University

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