Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michael Dugger

Rockwood,TN

Summary

Driven by a results-focused approach, I leveraged my problem-solving and safe driving skills at Patterson's Appliance to enhance delivery efficiency and customer satisfaction. My experience spans across teamwork, customer service, and warehouse operations, significantly contributing to a positive work environment and operational success.

Overview

12
12
years of professional experience

Work History

Delivery Technician

Patterson's Appliance
02.2023 - Current

Safely deliver and install residential appliances in customers' homes while maintaining a respectful and professional demeanor throughout the day. Each individual job/home is different and requires problem solving and strategy upon analyzing the layout of the area. The day would start by loading our own truck with the selected appliances that matched the route sheet, schedule our own day, deliver and install all appliances.

Bulk Organizer/Runner

HT Hackney
09.2016 - 01.2023

Organize and move bulk freight after being received and checked in. Bulk freight would be considered anything over 4 pallets and would be moved with a stand up reach lift. I would select a location depending on the item, update the map for inventory purposes and allow the location of items to be readily available for all staff.

Production Worker

Lazyboy Manufacturing
10.2014 - 08.2016

Build and assemble furniture while maintaining the expectations of quality and production standards set by the company. Working as a team was a key component to success due to the factory being built to have chairs assembled by a team that consisted of no less then 5 people. A different type of chair would mean a different way of building it and that includes everything from the wooden frame all the way down to how it's boxed. Understanding your teams' strengths and weaknesses is huge in determining how fast you could turn the manufacturing of chairs into clockwork.

Courtesy Clerk

Gateway IGA
05.2012 - 08.2014

Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers. Helped customers take merchandise out of store and loaded items into vehicles. Operate a cash register during high volume times of the day.

Education

No Degree - Criminal Justice

Roane State Community College
Harriman, TN

High School Diploma -

Rockwood High School
Rockwood, TN
05.2012

Skills

  • Safe Driving
  • Package handling
  • Punctuality
  • Loading and unloading
  • Heavy Lifting
  • Warehouse Operations
  • Route Planning
  • GPS Navigation
  • Delivery Scheduling
  • Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management

References

James Cooley

  • Retired REU
  • 865 354-1432
  • Known for 15 years


William Gordon

  • Kingston, TN Fire Chief
  • 865-376-2936
  • Known for 25 years


Dewayne Strader

  • TVA manager
  • 865-310-6203
  • Known for 20 years

Timeline

Delivery Technician

Patterson's Appliance
02.2023 - Current

Bulk Organizer/Runner

HT Hackney
09.2016 - 01.2023

Production Worker

Lazyboy Manufacturing
10.2014 - 08.2016

Courtesy Clerk

Gateway IGA
05.2012 - 08.2014

No Degree - Criminal Justice

Roane State Community College

High School Diploma -

Rockwood High School
Michael Dugger