Michael Dumitru
Route Service Representative
Henrico,VA
Summary
Route Service Representative managing 100+ customer accounts per week and resolving 15+ service issues per week across assigned territory, with route continuity and service follow-up. Brings customer service, time management, troubleshooting, and equipment handling to on-time service completion and steady account support. Draws on Army leadership and field logistics experience to keep operations organized and customers satisfied.
Overview
1
1
Certification
17
17
years of professional experience
Work History
ROUTE SERVICE REPRESENTATIVE
UNIFIRST
05.2021 - Current
- Complete 100% of route inspections per shift to support safe vehicle operation and reliable equipment readiness.
- Handle 35-40 customer stops daily while delivering route service and maintaining consistent service quality.
- Load and unload customer items with care to maintain organization and prevent damage during transport.
- Inspect equipment before and after use to identify issues and keep service routes on schedule.
- Resolve routine service issues on-site through practical troubleshooting and clear communication with customers.
- Maintain accurate delivery records and route notes to support smooth handoffs and follow-up service.
- Follow company and road safety procedures while operating a service vehicle in varied traffic conditions.
- Communicate service needs and schedule changes clearly to customers and internal dispatch contacts.
- Keep uniforms, supplies, and equipment organized for efficient loading and timely route completion.
- Support daily route operations by responding to service changes and adapting quickly to customer needs.
- Verify product counts and condition during delivery to catch discrepancies before leaving each stop.
- Assist with vehicle cleanliness and basic upkeep to support a professional appearance and dependable performance.
- Adjust route priorities when delays occur to keep deliveries moving and minimize missed service windows.
- Document completed stops and customer requests to maintain clear service history for follow-up visits.
- Coordinate with team members to support consistent route coverage during busy service periods.
FLOORING INSTALLER
COSTEN FLOORS
08.2020 - 05.2021
- Completed 100% of jobs on time through efficient planning, steady pacing, and professional jobsite execution.
- Installed 12-15 flooring jobs per week across commercial and residential sites while keeping work organized and on schedule.
- Installed various flooring materials in both commercial and residential environments with consistent attention to detail.
- Delivered professional service on every job, keeping customer satisfaction central to daily installation work.
- Maintained clean, organized work habits and addressed installation issues promptly to keep projects moving smoothly.
STAFF SERGEANT
U.S. ARMY
05.2009 - 02.2020
- Instructed, tested, and certified 150+ military members across eight subject areas in a war-zone environment.
- Planned and resourced mounted and dismounted operations with senior leaders to support field readiness.
- Executed more than 200 mounted and dismounted operations across deployed and home-station environments.
- Coordinated soldier movement to Afghanistan across 5 tours, aligning transport and deployment timing.
- Inspected and maintained Direct and Indirect Weapons Systems, vehicles, and armament machinery for mission readiness.
- Updated GPS guided indirect fire weapons system SOPs overseas to reflect changing operational requirements.
- Maintained 100% accountability of assigned equipment worth more than $3.4 million throughout overseas operations.
Education
Associate of Arts - Welding
FAYETTEVILLE TECHNICAL COMMUNITY COLLEGE
12-2019
Skills
- Troubleshooting
- Attention to detail
- Customer service
- Time management
- Route service support
- Equipment maintenance
- Load securement
- Vehicle inspection
- Welding safety
- Preventive maintenance
- DOT compliance
- Defensive driving
- MIG welding
- Blueprint reading
Accomplishments
- Recognized by leadership for excellent performance and awarded seven Army commendation medals.
- Consistently rated in the top 10% of a 150+ person organization during annual performance evaluations.
- Selected above 30 peers to serve in a top tier management role.
- Received distinguished honor graduate at the U.S. Army Rifle Marksmanship Instructor Course out of 40+ soldiers.
- Commandant’s List recipient at the U.S. Army Basic Leader Course and Advanced Leader Course.
Certification
NCCER certified (license # 21453001)
Timeline
ROUTE SERVICE REPRESENTATIVE
UNIFIRST
05.2021 - Current
FLOORING INSTALLER
COSTEN FLOORS
08.2020 - 05.2021
STAFF SERGEANT
U.S. ARMY
05.2009 - 02.2020
Associate of Arts - Welding
FAYETTEVILLE TECHNICAL COMMUNITY COLLEGE