Michael Duncan
KANSAS CITY,KS
Summary
Proven track record in warehouse logistics and team collaboration, demonstrated at Amazon Robotics by enforcing safety protocols and training new operators. Expert in forklift operations and workplace safety, contributing to efficient shipping and receiving processes. Achieved significant improvements in operational efficiency and safety compliance.
Overview
11
11
years of professional experience
Work History
Amazon Warehouse Associate 1
Amazon
10.2019 - Current
- My job is to construct safe and reliable pallets, ensure a safe and clean working environment and to check each pallet for safe shipping.
- My duties also include separating and organizing packages for final destination.
- Worked safely around moving machinery.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
CVS Warehouse Forklift Operator
CVS Distribution Center
01.2019 - 10.2019
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
- Reduced product damage by performing routine forklift maintenance and safety checks.
Call Center Customer Service Representative
Multi-service Technology Solutions (MSTS)
03.2018 - 01.2019
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Amazon Robotics Operator
Amazon Robotics
03.2017 - 03.2018
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Fixed and maintained robots
- Cleaned robotics floor and followed any and all safety regulations.
Warehouse Associate 2
AmerisourceBergen
06.2015 - 03.2017
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Checked packages and merchandise for damage and notified vendors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Target Team Associate
Target
05.2013 - 06.2015
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong cooperative relationships with coworkers and managers.
Education
Associate of Science - Nurisng
Metropolitan Community College (MCC Schools)
3201 SW Trafficway, Kansas City, MO 64111Associate of Science - Chemical Engineering
Johnson County Community College
12345 College Blvd, Overland Park, KS 6621012.2024
High School Diploma -
North Kansas City High School
Kansas City, MO05.2010
Skills
- Labeling and Tagging
- Loading and unloading
- Workplace Safety
- Shipping and receiving
- Heavy Lifting
- Quality Control
- Warehouse Logistics
- Forklift Operations
Timeline
Amazon Warehouse Associate 1
Amazon
10.2019 - Current
CVS Warehouse Forklift Operator
CVS Distribution Center
01.2019 - 10.2019
Call Center Customer Service Representative
Multi-service Technology Solutions (MSTS)
03.2018 - 01.2019
Amazon Robotics Operator
Amazon Robotics
03.2017 - 03.2018
Warehouse Associate 2
AmerisourceBergen
06.2015 - 03.2017
Target Team Associate
Target
05.2013 - 06.2015
Associate of Science - Nurisng
Metropolitan Community College (MCC Schools)
Associate of Science - Chemical Engineering
Johnson County Community College
High School Diploma -
North Kansas City High School