Michael Duncan

• Nationwide recruitment and placement of neurosurgeons and cardiothoracic surgeons in locum tenens roles, delivering top-tier talent to healthcare facilities.
• Develop and nurture long-term relationships with healthcare providers, aligning their career goals with suitable opportunities.
• Collaborate with healthcare facilities to understand specific needs, delivering customized staffing solutions that enhance patient care.
• Manage the full lifecycle of the recruitment process, including sourcing, credentialing, and negotiating rates.
• Act as a liaison between providers and healthcare facilities, ensuring smooth communication, and addressing any issues during placements.
• Provide ongoing support to placed providers, ensuring a positive experience, and fostering repeat assignments.
• Use of HubSpot Marketing Hub (e.g., email campaigns), pipeline management, and automation.
• Customized HubSpot CRM to align with the sales team's needs.

Managed enterprise accounts, ensuring adherence to daily commitments.

• Prospecting new clients by networking, cold calling, and researching leads.
• Develop strategic engagement plans to grow shippers in a consistent manner.
• Actively engage with shippers to drive maximum shipment growth, margin, and revenue.
• Growing and maximizing potential opportunities within enterprise accounts.
• Manage an ever-growing pipeline of new opportunities and potential clients.
• Develop individual account-specific penetration strategies.
• Collaborate with internal procurement and operations teams to identify the best quality solutions, as well as future growth opportunities. Oversight of customer scorecard management.
• Grow overall shipment volume, and achieve margin and revenue targets across the book of business.

Managed relationships with new and existing clients using diverse sales and marketing strategies.

• Talent Acquisition Responsibilities.
• Manage all phases of the full recruiting cycle, from initial sourcing and screening through offer, placement, and onboarding.
• Develop, implement, and execute recruiting plans with company leadership.
• Created and managed the company recruiting tracker for prospective candidates. Creatively sourcing the right candidates by leveraging recruiting job boards, staffing firms, social media, and employee referrals.

Directed transportation and distribution for over 40 key accounts.

• Prospected, sourced, and closed new projects/accounts totaling $2 million in revenue in the first 12 months.
• Identify areas within new and current customers' supply chains where costs can be reduced, and efficiencies increased.
• Negotiated multiple contracts with new customers, secured consistent rate increases, and additional business from existing clients, and implemented strategies that led to revenue growth and cost reductions.
• Manage internal and external relationships within Coyote Logistics and UPS Asset Utilization services to ensure Coyote is positioned to not only meet, but also exceed customers' shipping needs and expectations.
• Manually built shipments, assigned carriers, and monitored shipments to ensure on-time pickup and delivery for customers.
• Achieved a 96% on-time pickup rate and a 94% on-time delivery rate for all shipments I was responsible for in the first 12 months.
• Prepared quarterly business reviews to evaluate current business and KPI performance.

Led strategic development and sourcing of full truckload and intermodal transportation, managing an estimated $600 million spend.

• Facilitate the national truckload/intermodal RFP on an annual basis that includes 250 facilities, 15 million lanes, 600 million shipments, and an approximate spend of $600 million. Resulting in $12 million in savings and $4 million in cost avoidance.
• Manage transportation spend with a focus on value and results through cost reduction, cost avoidance, process improvement, and demand management.
• Maintain and improve the core carrier program by removing poor performers and adding new carriers (niche, regional, national), resulting in a reduced carrier base from over 400 carriers to 250 carriers. 3PL broker reduction from 80 brokers to 15 brokers, with documented spend (6 core brokers and 9 niche/regional brokers).
• Led carrier quarterly business reviews with our core carriers. Created presentations to review projected awards versus actual awards, acceptance metrics, on-time performance, areas of strengths, and opportunities for improvement.
• Manage carrier performance on a daily and weekly basis to improve on-time pickup and delivery, EDI performance, tender acceptance, equipment quality, and safety ratings.
• Responsible for analyzing, tracking, and reporting individual savings projects monthly.
• Work closely with the Corrugated Supply Chain team and the Consumer Load Control Center to provide carrier capacity support during the produce season, month-end, and holidays.
• Manage transportation and fulfillment activities for the inbound recycling division in a high-volume, high-turn, multi-shift environment, while collaborating and partnering with stakeholders at varying levels.
• Track facility and carrier compliance to maximize savings based on the most recent procurement RFP savings goals. i.e., mode shift reduction/low-cost mode execution resulting in savings of 8 MM.

Collaborated with Production Planners, Regional Logistics Managers, Customer Service Reps, Procurement, and Truckload Carriers to manage shipping metrics.

• Manage transportation events to ensure manufacturing, supplier, and customer satisfaction.
• Perform the daily outbound and inbound load tendering process.
• Partner with the Operations team and Regional Logistics Managers throughout the year to drive route guide compliance. With emphasis on the desired goal of having our primary carriers haul at least the projected volume for awarded lanes.
• Communicate daily with key carriers to ensure the future utilization of their equipment capacity.
• Responsible for the weekly service metric review for selected facilities, including cost, on-time performance, route guide compliance, carrier capacity, and spot shipment performance.

Managed team of four in export inventory and warehouse distribution efforts.

• Supervisor responsibilities included: analysis, data entry, sales preparation, preparing other transportation documents, handling customer requests, arranging deliveries of shipments, warehouse work, tracking and tracing shipments with airlines and steamship lines, and interacting with government agencies.
• Arranged for the pickup/transfer of cargo, primarily project cargo, Hazmat cargo, break bulk, and small parcels.
• Managed all air and ocean export administration, such as developing air rates, airway bills, and ocean bills of lading.
• Eliminated the travel time variability in transit and tariff practices, in efforts to minimize logistics costs.