Michael Duong
Summary
Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Vietnamese skills to enhance service for customers and collaborate effectively with diverse team members. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
Overview
9
9
years of professional experience
Work History
Compounder
Bridgestone Firestone Distribution Center
12.2022 - 08.2023
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Pizza Delivery Driver
Pizza Hut
03.2015 - 12.2022
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Operated delivery vehicles safely and efficiently.
- Assisted with sorting and organizing stockroom items.
- Stocked shelves and loaded orders to prepare deliveries.
- Communicated regularly with dispatcher for delivery route details and changes.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Delivered orders to customers to drive full satisfaction.
Pizza Delivery Driver
Papa John's Pizza
05.2014 - 01.2015
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Delivered orders to customers to drive full satisfaction.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
- Processed payments by accepting cash, checks and credit and debit card payments.
Education
No Degree - Pharmacy
Kaplan Career Institute
Nashville, TNHigh School Diploma -
Glencliff High School
Nashville, TN05.2011
Skills
- Preventive Maintenance
- Batch Mixing
- SOP Compliance
- Raw Materials Handling
- Forklift Operation
- Active Listening
- Work Orders
- Critical Thinking
- Chemical Compounding
- Safety Proficiency
- Maintaining Clean Work Areas
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Compounder
Bridgestone Firestone Distribution Center
12.2022 - 08.2023
Pizza Delivery Driver
Pizza Hut
03.2015 - 12.2022
Pizza Delivery Driver
Papa John's Pizza
05.2014 - 01.2015
No Degree - Pharmacy
Kaplan Career Institute
High School Diploma -
Glencliff High School
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