Accomplished Senior Hospitality Specialist at Lockton Companies, LLC, with a proven track record in event coordination and customer service excellence. Skilled in multitasking and fostering relationships, I significantly enhanced client satisfaction and operational efficiency. My journey from Mailroom Clerk to Senior Specialist demonstrates a relentless commitment to innovation and team development. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Michael Dupree
Los Angeles,CA
Summary
Overview
26
years of professional experience
Work History
Lockton Companies, LLC
Senior Hospitality Specialist
02.1998 - 07.2024
Job overview
- Collaborated with various team members to meet associates and producers requests.
- Maintained quality and service supporting people services as well as office services.
- Assisted in training associates to provide the highest level of customer service.
- Planned, organized and managed events, following client specifications to enhance satisfaction.
- Coordinated with vendors and caterers to get delivery of requested (hospitality) services.
- Maintained quality Control of all supplies for house keeping as well as reception and hospitality services.
- Developed highly empathetic relationships with associates and earned a reputation for exceeding service standard goals.
- Responded to associate requests, offering excellent support and tailored recommendations to adhere to their needs.
Positions held:
Mailroom Clerk - February 1998
Office Assistant - December 1998
Technical Services Unit Supervisor - February 2002
Associate Development Trainer - December 2004
Associate & Talent Development Coordinator- February 2006
Senior Coordinator - February 2008
Human Resources Generalist - March 2010
Hospitality Coordinator - February 2018
Hospitality Specialist - June 2020
Education
Loyola High SchoolLos Angeles, CA
High School Diploma
06.1977
University Overview
Skills
- Multi-Line Phone Systems
- Multitasking and Organization
- Verbal and Written Communications
- Event Coordination
- Flexible Schedule
- Customer Service
- Meeting facilitation
- Banquet Coordination
- Front Office Systems
- Supplies Ordering
- Creativity and Innovation
- Networking and relationship building
- Ordering Supplies
- Coordinating events
- Staff Training and Development
- Cross-Departmental Collaboration
Additional Information
Additional Information
Ders and take overs during my employment with Lockton,. This last one joined the Pacific Series with the Mountain West. Those of us that reached a certain age were offered an incentive to retire early. The offer was too good to refuse.
I have a few good years left in me and would like to pursue any opportunities The ABC Center has.
Timeline
Senior Hospitality Specialist
Lockton Companies, LLC
02.1998 - 07.2024
Loyola High School
High School Diploma
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