Summary
Work History
Skills
Timeline
Generic

Michael Duque-Franco

Minneapolis,MN

Summary

Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Work History

Restoration Consultant

Ashton Mcgee Restoration Group
Mankato, MN
10.2023 - Current
  • Assessed company operations for compliance with safety standards.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Reviewed existing policies and procedures and suggested improvements where necessary.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Applied techniques to analyze requirements, system capabilities and workflows.
  • Analyzed complex information from multiple sources to identify patterns or trends that could be used as a basis for decision-making.
  • Maintained positive working relationship with fellow staff and management.
  • Developed solutions tailored specifically to each client's unique needs while staying within their allocated budgets.
  • Set specific goals for projects to measure progress and evaluate end results.

Tech Assistant

Kroll Technologies
Nashville, TN
11.2023 - 01.2024
  • Provided technical support via phone, email or remote access sessions when needed.
  • Developed data security and disaster recovery procedures.
  • Resolved customer complaints by investigating problems, developing solutions and making recommendations to management.
  • Resolved customer issues related to software applications or hardware components in a timely manner.
  • Monitored client computer network operations, from planning and budgeting to installation, maintenance and support.
  • Provided technical consultation services to clients regarding software, hardware and networking solutions.
  • Managed backup, user account and helpdesk systems.
  • Provided company users with tech support for IT problems and account maintenance.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Skills

  • Disaster Recovery Planning
  • Work Product Development
  • User Support
  • Research and Development
  • Software Troubleshooting
  • Integrity and Honesty
  • Customer Relationship Management
  • Reports and Documentation
  • Microsoft Office
  • Fluent in Spanish

Timeline

Tech Assistant

Kroll Technologies
11.2023 - 01.2024

Restoration Consultant

Ashton Mcgee Restoration Group
10.2023 - Current
Michael Duque-Franco