Michael Durazo
Tucson
Summary
Proactive professional with 15+ years of experience and a proven knowledge of account development, client relationship management, and contract negotiation & management. Aiming to leverage my skills to successfully grow within the foodservice and sales industries.
Overview
22
22
years of professional experience
Work History
Account Manager
DaBella
03.2025 - 07.2025
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Kept detailed records of daily activities through online customer database.
Account Executive
SHAMROCK FOODS COMPANY
02.2019 - 11.2024
- Maintain close relationships with my customers acting as a consultant helping grow their business based on analysis driven data.
- Keep customers informed in an ever-changing dynamic of available options by thinking outside the box when desired products are not available.
- Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
- Select the correct products or assist customers in making product selections, based on customers' needs, and product specifications.
- Attend sales and trade meetings, and read related publications in order to obtain information about market conditions, business trends, and industry developments.
Owner
DURAZO'S RESTAURANT
02.2018 - 02.2019
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
- Maintain food and equipment inventories, and keep inventory records.
- Schedule staff hours and assign duties.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
Account Executive
SHAMROCK FOODS COMPANY
04.2012 - 01.2018
- Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
- Answer customers' questions about products, prices, availability, or credit terms.
- Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
- Select the correct products or assist customers in making product selections, based on customers' needs, and product specifications.
- Attend sales and trade meetings, and read related publications in order to obtain information about market conditions, business trends, and industry developments.
Supervisor
A.C.T. (ADVANCED CALL CENTER TECHNOLOGIES)
09.2010 - 03.2011
- Listen to and resolve customer complaints regarding services with their mortgages.
- Monitor sales staff performance by coaching them to mistakes made on previous calls to ensure that goals are met, and the customer received a resolution.
- Hire, train, and evaluate personnel.
- Provide staff with assistance in performing difficult or complicated duties when customers became agitated on a call.
Kitchen Manager
BISBEE BREAKFAST CLUB
06.2009 - 05.2010
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Review work procedures and operational problems to determine ways to improve service, performance, or safety.
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
Kitchen Manager
COPPER QUEEN HOTEL
11.2003 - 05.2009
- Train workers in food preparation, and in service, sanitation, and safety procedures.
- Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
- Develop departmental objectives, budgets, policies, procedures, and strategies.
Education
A.A. - Accounting and Information Systems
University of Phoenix
Phoenix, AZ02.2010
Skills
- Fluent in English and Spanish
- Strong management, mathematical and analytical skills
- Strong verbal, written, and communication skills
- Proficient in Microsoft Office
- Sales presentation
Awards
Shamrock Foods Ring Recipient in 2013, Awarded two additional diamonds for continuing to grow sales route in years following, Highest GP% Award Recipient for the Southern Region in 2015, Emerald Club Award Recipient in 2021
Timeline
Account Manager
DaBella
03.2025 - 07.2025
Account Executive
SHAMROCK FOODS COMPANY
02.2019 - 11.2024
Owner
DURAZO'S RESTAURANT
02.2018 - 02.2019
Account Executive
SHAMROCK FOODS COMPANY
04.2012 - 01.2018
Supervisor
A.C.T. (ADVANCED CALL CENTER TECHNOLOGIES)
09.2010 - 03.2011
Kitchen Manager
BISBEE BREAKFAST CLUB
06.2009 - 05.2010
Kitchen Manager
COPPER QUEEN HOTEL
11.2003 - 05.2009
A.A. - Accounting and Information Systems
University of Phoenix