Michael Dutan
Southampton,PA
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Dependable server/bartender successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server - Bartender
La Famiglia
02.2014 - 12.2019
- Serious knowledge of great wines produced In Italy, France and California
- Present and serve wine in a high level of service
- Table side presentation on various unique foods such as 12 year aged Ribeyes, Tomahawk steak, Bronzino and Dover Sole
- September 2014- Special events and holidays
- Bartending
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
Bartender
Coyote Crossing
06.2017 - 08.2019
- Mixologist
- Set up bar for operation, obtained cash bank and stocked service bar.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- service bar
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Server
Ristorante San Marco
09.2017 - 02.2018
- Restocking wine and beer
- Expo
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Serious knowledge of Great food , Wine and spirits
- Present and serve wine in a very high level of service
- Table side Presentation on various unique foods such as Dover sole and Bronzino
- Cultivated warm relationships with regular customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Server
Osteria
03.2018 - 03.2020
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server/Bartender
Il Granaio
02.2019 - 03.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server/Bartender
Stone And Key Cellars
04.2021 - 09.2021
- Assit on making wine
- Distribute cases of cider and wine
- Attaching label to wine bottle, Restocking
- Host Live gamenight, karaoke and Trivia
- Opened new location in Ambler, PA
Server
Stella Of New Hope
09.2021 - 01.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Server
La Stalla
01.2023 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Diploma -
Upper Darby High School
No Degree -
Community College of Philadelphia
Philadelphia, PASkills
- Great organized mixologist , Very detail oriented, 5 start service performer and great knowledge of Great wines produced around the world such as France, Italy and California (RAMP) certified and Level 1 Introductory Sommelier
Additional Information
- Awards , Distinguished Honor roll 2013-2015 Mvp in Varsity Soccer
- . Leo - Owner of San Marco (215-919-4376) Chris Dario - Manager at coyote crossing( 484-620-7813 ) Carlos Sena- Manager of La Famiglia Ristorante
Certification
- Ramp certified
- Level 1 Introductory Sommelier
- Serve Safe Certified
Level 1 Introductory Sommilier
I got certified summer 2022". I took courses online for " The Wine School Of Philadelphia".
Languages
Spanish
Full Professional
Timeline
Server
La Stalla
01.2023 - Current
Server
Stella Of New Hope
09.2021 - 01.2023
Server/Bartender
Stone And Key Cellars
04.2021 - 09.2021
Server/Bartender
Il Granaio
02.2019 - 03.2020
Server
Osteria
03.2018 - 03.2020
Server
Ristorante San Marco
09.2017 - 02.2018
Bartender
Coyote Crossing
06.2017 - 08.2019
Server - Bartender
La Famiglia
02.2014 - 12.2019
Diploma -
Upper Darby High School
No Degree -
Community College of Philadelphia
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