Michael Dvojack
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing and market positioning.
Overview
18
18
years of professional experience
Work History
Service Manager
A Head For Profits
01.2018 - 10.2023
- Reached out to customers to help schedule service visits for issues called in by account.
- Resolved customer complaints in professional and timely manner.
- Kept records of disputes as well as finical losses per call if any on a monthly basis.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored service staff performance and provided feedback for improvement which was monthly, quarterly and yearly tracking.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members which included in our weekly meeting to go over revenue and preventative maintenance agreement goals and training.
- Developed and maintained positive relationships with customers to build rapport and trust.
Manager
Tap Technologies
01.2013 - 01.2018
- Hired, trained and developed technicians to maintain the Central Orlando area for line cleaning and service work preformed.
- Completed line cleaning duties and service repairs during peak periods or in employee absences.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Monitored Employee Performance through effective analysis of Key Metrics onsite audits.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Took care of employee payroll to confirm employees hours are correct and sent in to corporate.
Owner Operator
Just Cut My Grass
05.2005 - 01.2013
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions for residential and commercial properties.
- Upkeep of all machinery used in the business
- Hiring and training of all employees
- Payroll
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Prepare and mail all customer invoices
Education
Bachelor of Science - Electrical, Electronics Engineering Technologies
ITT
Tampa, FL09.1997
Skills
- Employment
- Employee Relations
- Order Supplies
- Office Administration
- Time Management
- Quality Assurance
- Revenue Generation
- Customer Service
- Coaching and Mentorship
Timeline
Service Manager
A Head For Profits
01.2018 - 10.2023
Manager
Tap Technologies
01.2013 - 01.2018
Owner Operator
Just Cut My Grass
05.2005 - 01.2013
Bachelor of Science - Electrical, Electronics Engineering Technologies
ITT
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