Michael D. Washington
Somerset
Summary
Qualified Analyst and Manager with proven track record in leading teams and driving operational efficiency. Demonstrated ability to implement strategic initiatives that enhance productivity and foster growth. Known for utilizing strong leadership and communication skills to facilitate team collaboration and achieve organizational goals.
Overview
12
12
years of professional experience
Work History
Senior Manager Financial Systems
Evernorth
01.2019 - 01.2023
- Facilitated, managed and reported out administrative fees for 2K clients representing $2B+ in revenue.
- Provided daily leadership to team and developed the strategies needed to achieve goals. Focused on continually improving financial systems and boosting efficiency.
- Supported the closure of 3000+ services request and $60M+ in refunds and fees processed manually.
- Where systems would not allow, approvals were obtained and coordinated in compliance with Sarbanes-Oxley.
- Leveraged system tools to create dashboard reporting to management for key team metrics.
- When issues were presented working internally to triage, document the issue, remedy and establish preventative measures leveraging cross-functional relationships.
- Conducted process mapping of all major tasks identifying high risk areas to recommend solutions for.
- Enhanced trend reporting to digest and report on accuracy of client setups to contribute to client retention.
- Supported and created training incentives/coaching/cross training opportunities to support employee growth/morale.
Supervisor Financial Systems
Express-Scripts
01.2011 - 01.2018
- Managed new product/pricing configurations from RFP/contracting, product design to billing.
- Conducted product audits uncovering unbilled revenue.
- Developed succession plans and empowered employees to initiate and excel in new tasks.
- Managed initial client setup from assignment of carrier numbers to establishing prospective client creditworthiness.
- Facilitated companywide passthrough of USPS/vendor postage increases to client dispensing fees.
- Cross functional management of billing setups for clients, working with pricing/account teams and product owners.
- Followed through on timely and accurate month-end closings to support financial reporting.
Education
Bachelor of Science - Information Systems
Ramapo College of New Jersey
Mahwah, NJ01.2001
Skills
- Self-starter and high achiever who meets business targets
- Promoted empowerment and accountability
- Analytical problem-solving
- Responded effectively to changing demands
- Accustomed to accepting responsibility and working with all levels of the organization Able to plan, organize and coordinate task
- Proficient in skill acquisition through hands-on collaboration
- Proficient BiQuery, Power BI and Microsoft Office
Timeline
Senior Manager Financial Systems
Evernorth
01.2019 - 01.2023
Supervisor Financial Systems
Express-Scripts
01.2011 - 01.2018
Bachelor of Science - Information Systems
Ramapo College of New Jersey
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